Robert Chiu
Summary
Highly motivated Assistant Manager with 40 years of Air Cargo experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Seasoned Service Manager bringing 40 years of Air Cargo experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Seasoned Cargo Service Manager bringing demonstrated safety management and performance optimization skills gained during experience in Cargo warehousing settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Talented leader and analytical problem-solver with over 40 years of experience successfully managing front-line Air Cargo warehouse operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Assistant Manager Cargo Service JFK Airport
China Airlines JFK Cargo Department
New York City, NY
07.2005 - Current
Managing Cargo flight ramp offloading and on-loading operation.
Managing Cargo warehouse exporting process from from the point that the cargo/mail received from the customer into the warehouse till loading on to the outbound flight to the final destinations.
Managing Import cargo/mail arriving from the arrival flight to the hand of the customer at JFK airport or continue In-bond to another inland port destination.
Correspond and liaison with various U.S local Government Offices for Customs, Regulatory, Safety and Security compliance.
Monitoring various GHA on the daily operation and their compliance to China Airlines and all concerned Countries, Local governments, and various Overseeing Regulatory Government Department and Agencies.
Cargo Executive Sales
China Airlines Cargo Sales Department New York
New York, New York
08.1984 - 07.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
Cargo Service Supervisor
China Airlines Cargo Service Department New York
New York, New York
09.1984 - 07.1995
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Education
Master of Arts - Small Business Administration And Management
Baruch College
New York City05.1995
Skills
- Corrective Action Implementation
- Good Communication skill
- Mindset for continues improvement
Timeline
Assistant Manager Cargo Service JFK Airport
China Airlines JFK Cargo Department
07.2005 - Current
Cargo Service Supervisor
China Airlines Cargo Service Department New York
09.1984 - 07.1995
Cargo Executive Sales
China Airlines Cargo Sales Department New York
08.1984 - 07.2005
Master of Arts - Small Business Administration And Management
Baruch College
Similar Profiles
Qishuo JiaQishuo Jia
Tickerting at JFK T4 China AirlineTickerting at JFK T4 China Airline
DIAKA KABADIAKA KABA
Security Officer at The Cargo Security Company (TCSC) – JFK International AirportSecurity Officer at The Cargo Security Company (TCSC) – JFK International Airport
Stacy SmithStacy Smith
Customer Service Representative / Ticketing at Delta Airlines JfkCustomer Service Representative / Ticketing at Delta Airlines Jfk