Melissa Samuels
Noble,OK
Summary
Dynamic delivery driver with Hicks & Associates, excelling in customer service and safe driving. Enhanced delivery efficiency by optimizing routes, achieving 100% on-time deliveries. Proven ability to adapt quickly, maintain a positive attitude, and collaborate effectively. Skilled in GPS navigation and route planning, ensuring accurate and timely service. Dependable, detail-oriented, and committed to excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Delivery Driver
Hicks & Associates
Newcastle,ok
04.2019 - 08.2025
- Learned safe driving practices and navigation techniques to ensure timely deliveries.
- Assisted in loading and unloading packages while adhering to safety protocols.
- Adapted quickly to route changes, optimizing delivery efficiency.
- Maintained accurate records of deliveries and pickups using handheld devices.
- Communicated effectively with customers to provide updates on delivery status.
- Supported team by ensuring vehicles were clean and well-maintained for operations.
- Collaborated with dispatch team to confirm daily routes and schedules.
- Developed familiarity with local traffic laws and regulations to enhance safety measures.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
HTS
CNS
Irving,Tx
01.2016 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Certificate of Technical Studies - Business Administration And Management
Gordon Cooper(votec)
Shawnee09-2002
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- Route management
- GPS and route planning
Accomplishments
- Initiated [Number] new routes that reduced delivery time by [Number]%.
- Received [Award Name] achievement award at [Company Name] in [Month, year].
- Maintained consistent and on-time delivery record with [Number]% of all orders arriving on time or ahead of schedule.
- Documented and resolved [Issue] which led to [Results].
Certification
- [Area of certification] Training - [Timeframe]
Cdl Permit
issued on 08/2025
Exp on 08/2026
have completed D.O.T. Medical Examine on 07/2025.
Timeline
Delivery Driver
Hicks & Associates
04.2019 - 08.2025
HTS
CNS
01.2016 - 03.2019
Certificate of Technical Studies - Business Administration And Management
Gordon Cooper(votec)