Stephani Lamoni
Miramar
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Manager
Pop up & Shop up
10.2019 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Customer Service Representative
LCN
09.2016 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL08-2021
Skills
- Customer service
- Critical thinking
- Team leadership
- Data entry
- Time management
- Customer relations
- Computer proficiency
Languages
Spanish
Native or Bilingual
Timeline
Manager
Pop up & Shop up
10.2019 - 02.2025
Customer Service Representative
LCN
09.2016 - 10.2019
Bachelor of Arts - Business Administration
Florida International University
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