Overview
Work History
Education
Skills
Timeline

Krista Starkey

Overview

16
16
years of professional experience

Work History

Customer Experience Representative 2, Universal Se

Comcast
06.2023 - Current
  • Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
  • Conducted regular training sessions for team members on best practices in customer service, enhancing overall team performance.
  • Help Guide the Handicap and disabled customers with any problems with their Tv box to the modem, help with taking payments, repackaging their services, help reprogram remotes, answer any questions customer has ,ran a couple of team meeting when my supervisor was away

XM Mobile Care Representative

Comcast
06.2022 - 06.2023
  • Improved Customers satisfaction by providing empathetic and attentive care during interactions.
  • Record information notes while helping customers fix the issues they are having and resolve problems with all the tools that are provided to me
  • Troubleshoot problems and resolving customer issues from device, to billing, to service concerns
  • Promoted a welcoming environment for all customers through compassionate care and active listening during consultations.


Phlebotomy Specialist

Quest Diagnostics
07.2015 - 10.2021
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
  • Promoted positive interactions between patients and other healthcare professionals through professional courtesy and effective communication skills.
  • worked also drawing blood for multiple Doctors offices with the company.

Phlebotomy Specialist

All Medical Staffing
06.2014 - 07.2015
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
  • Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.

Phlebotomy Specialist

LabCorp
06.2009 - 11.2013
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
  • Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
  • Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.




Education

No Degree - Phlebotomy Certification

Moeshea Phlebotomy School , Bordentown, NJ
05-2008

Learned how to draw blood the correct way

High School Diploma -

Mccorristin Catholic Highschool, Hamilton Square, NJ
06-2005

Diploma

Skills

  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Customer service excellence
  • Adaptability and flexibility

Timeline

Customer Experience Representative 2, Universal Se - Comcast
06.2023 - Current
XM Mobile Care Representative - Comcast
06.2022 - 06.2023
Phlebotomy Specialist - Quest Diagnostics
07.2015 - 10.2021
Phlebotomy Specialist - All Medical Staffing
06.2014 - 07.2015
Phlebotomy Specialist - LabCorp
06.2009 - 11.2013
Moeshea Phlebotomy School - No Degree, Phlebotomy Certification
Mccorristin Catholic Highschool - High School Diploma,

Similar Profiles

CREATE PROFILE
Krista Starkey