Kayla Remus
Mecosta,MI
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Schuberg's Bar And Grill
Big Rapids, MI
05.2021 - Current
- Cultivated warm relationships with regular customers.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of 3- person wait staff who attended to specific needs of countless customers daily.
Team Member
Joann Fabrics
Big Rapids, MI
08.2020 - 05.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Created appealing displays for routine arrangements and special promotions.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Managed over 100 customers per day including in person and over phone.
Head Hostess
Antlers Fireside Grill
Stanwood, MI
05.2019 - 08.2020
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Planned and executed 30-guest parties by organizing menus, spaces and special requests
Education
Bachelors - Marketing
Grand Valley State University
Allendale, MI04.2025
High School Diploma -
Chippewa Hills High School
Remus, MI05.2020
Skills
- Proficient in Adobe Creative Suite
- Proficient in Microsoft Office
- Organization and Time Management
- Flexible and Adaptable
- Conflict and Complaint Resolution
- Attention to Detail
- Verbal and Written Communication
- Sales expertise
Accomplishments
- Featured content in a nationally recognized magazine.
- Developed multiple small business logos and advertisements.
Timeline
Bartender/Server
Schuberg's Bar And Grill
05.2021 - Current
Team Member
Joann Fabrics
08.2020 - 05.2021
Head Hostess
Antlers Fireside Grill
05.2019 - 08.2020
Bachelors - Marketing
Grand Valley State University
High School Diploma -
Chippewa Hills High School
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