Jameelah Abdullah-Grant
Atlanta,Georgia
Summary
I am very professional, hardworking and passionate about delivering exceptional customer service. Dedicated with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations. Reliable with excellent communication skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist /Supervisor
Alorica Inc
Irvine, CA
01.2014 - Current
- Deliver exceptional customer service by handling customer billing and account inquires. Precess service order request in a fast paced environment.
- Perform duties and provide service in accordance with established operating procedures and company policies.
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes to achieve resolution.
- Strong listening / comprehension skills with the ability to stay composed and objective. Maintain a positive attitude and patient with every interaction.
- Meet and exceed KPI goals and expectations.
Store Manager
Sprint
Alanta, GA
05.2007 - 04.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Business Administration
Strayer University
Atlanta, GASkills
- Exceptional customer service skills
- Desire to improve customer satisfaction by being patient, confident, willingness to listen, empathy, and understanding
- Handle Complaints and Inquiries
- Multitasking and Prioritizing
- Adaptable to Changing Demands
- Creativity and Originality
- Willingness to Learn
- Positive and Upbeat
Certification
- Subject Matter Expert
Timeline
Customer Experience Specialist /Supervisor
Alorica Inc
01.2014 - Current
Store Manager
Sprint
05.2007 - 04.2012
No Degree - Business Administration
Strayer University