Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Yvette Jimenez

Dallas,TX

Summary

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Rep, Customer Experience Bilingual Remote

Molina Healthcare
10.2023 - Current
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer service representative

SWC
07.2022 - 09.2023
  • SWC group
  • Maintained up-to-date knowledge of product and service changes
  • Managed timely and effective replacement of damaged or missing products
  • Cross-trained and provided backup support for organizational leadership
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High school diploma -

Evolución charter school

Phlebotomy tech Northwest Phlebotomy School

Skills

  • Exceptional Customer Service Skills
  • Problem-Solving Abilities
  • Good communication
  • Always Do More than Expected
  • Active listening
  • Clear communication skills
  • Multiplayer
  • Multitasking
  • Microsoft Office
  • Genesys
  • Salesforce
  • QNXT
  • CRM
  • Verint
  • Kronos
  • Microsoft Teams
  • CVS Caremark
  • adaptability and the ability to acquire new skills efficiently

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer
  • Achieved Result through effectively helping with Task.

Certification

  • Certified customer service, SWC- July 2022 may 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Rep, Customer Experience Bilingual Remote

Molina Healthcare
10.2023 - Current

Customer service representative

SWC
07.2022 - 09.2023

High school diploma -

Evolución charter school

Phlebotomy tech Northwest Phlebotomy School

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Yvette Jimenez