Hope Ferrante
Bradenton,FL
Summary
As an Implementation Project Manager, I am committed to delivering consistent and strategic end-to-end onboarding of new clients and businesses. With 28 years of vast product knowledge in Life, Accidental Death & Dismemberment, Disability, Absence, Statutory State Leaves, Critical Illness, Accident, Hospital Indemnity, Workers Compensation, and system capabilities, I possess the skillset to enable effective communication of services. I am an analytical professional who is well-versed in coordinating and prioritizing project tasks and managing timelines. Maintaining project plans to communicate status to clients and senior management is something that comes naturally to me. As a detail-oriented team player, I possess strong organizational skills and the ability to manage multiple projects simultaneously, ensuring a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Implementation Manager
Prudential Financial
Newark, NJ
08.2018 - Current
- Collaborate with account management team and business stakeholders to ensure efficient project implementations. Supervise group insurance operations through regular communication with sales representatives, ensuring that account setup and maintenance meet the expectations of valued customers. Provide assistance to operational and strategic initiatives.
- Provide consultative solutions for administrative processes that include billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, financial reporting.
- Manages all aspects of detailed project plan and implementation timelines, ensuring team is meeting deadlines and milestones timely.
- Experience partnering with Benefit Admin. Vendors i.e., Paylocity, Workday, ADP, etc.
Implementation Manager
Aetna/The Hartford
Plantation, FL
11.2015 - 08.2018
- Oversaw and orchestrated every facet of customer Implementation activities for 'Self-Administered Employer Solutions' software. Supervised program implementation, reoccurring meetings, data acquisition, system configuration, system testing, and customer education.
- Collaborated with both internal and external parties, including sales, account management, brokers, consultants, and other business units to recognize and mitigate crucial implementation problems, guaranteeing customer satisfaction.
Short Term Disability/Leave of Absence Benefit Mgr
Aetna
Plantation, FL
05.2014 - 11.2015
- Confirmed eligibility for short-term disability and federal medical leave, while adhering to state disability regulations as part of FML/LOA management. Documented claim determinations, executed actions, and entered data into claims processing platforms. Assisted employees in their return to work with their employer.
- Evaluated and adjusted benefits plan and identified other income sources.
- Collaborated with healthcare practitioners and experts, acquiring relevant medical data indispensable to accomplish commencing short-range incapacitation, government-endorsed medical and vacation leave applications, in addition to recurrent authorization of benefits.
Medical Management Implementation Coordinator
Broadspire, a Crawford
Sunrise, FL
05.2012 - 05.2014
- Designed unique business models for large workers' compensation client implementations.
- Collaborated with network providers and pharmacy vendors, ensuring customization requests were met.
- Managed implementation by partnering with account executives, medical management units, and IT departments, and clients.
Business Analyst
Broadspire, a Crawford
Sunrise, FL
08.2009 - 05.2012
- Administered client pricing for workers' compensation accounts by entering data into the medical invoice examination system.
- Assisted with Internal and external audits.
- Implemented company's new medical bill review system, 'Smart Advisor'.
- Established bill review process company-wide, and trained internal staff on new medical bill review system.
Education
Associate of Applied Science - Paralegal Studies
Keiser University
Fort Lauderdale, FL02-2005
Bachelor of Science - Business Managment
University of Phoenix
Tempe, AZSkills
- Project Planning
- Technology Integration
- Teamwork and Collaboration
- Active Listening
- Written Communication
- Organizational Skills
- Multitasking
- Agile work processes
- Decision-Making
- Project Leadership
- Relationship Building
- Interpersonal Communication
- Analytical Thinking
- Problem-solving abilities
- Cross-functional team leadership
- Time management abilities
Certification
- Florida Life and Health License, July 2020
- Six Sigma Green Belt Certification , October 2020
Accomplishments
- Implemented sixty-seven clients in the last 5 ½ years and well over 100 clients throughout my career.
- Implemented and centralized a standardized process across all five regions for the deployment of small-scale markets, while collaborating with key stakeholders to develop strategic plans and deadlines that enhance the customer experience.
- Sustains cognizance of all the products (namely, Life/AD&D, Disability, Absence, Critical Illness, Voluntary Accident and more), procedures and system capacities pertaining to the business, thereby enabling the efficacious communication of service capabilities.
Timeline
Implementation Manager
Prudential Financial
08.2018 - Current
Implementation Manager
Aetna/The Hartford
11.2015 - 08.2018
Short Term Disability/Leave of Absence Benefit Mgr
Aetna
05.2014 - 11.2015
Medical Management Implementation Coordinator
Broadspire, a Crawford
05.2012 - 05.2014
Business Analyst
Broadspire, a Crawford
08.2009 - 05.2012
Associate of Applied Science - Paralegal Studies
Keiser University
Bachelor of Science - Business Managment
University of Phoenix
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