Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Gomez

Brooklyn

Summary

Skilled in guest engagement and cleanliness standards,

I effectively addressed concerns, fostering positive relationships and maintaining a professional appearance. Personable and adaptable individual with capability for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. I'm also always willing to help my team mates when they need help.

Overview

1
1
year of professional experience

Work History

Server

Olive Garden
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to the guest needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with guest.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Host

Olive Garden
07.2023 - 05.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

In Process - Criminal Justice

Borough of Manhattan Community College
New York City
05-2026

High School Diploma -

Franklin D Roosevelt Highschool
Brooklyn, New York
06-2023

Skills

  • Cash handling
  • Guest engagement
  • Customer service
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Team collaboration
  • Supply restocking
  • Table setting
  • Reliable and responsible

Languages

Spanish
Native or Bilingual

Timeline

Server

Olive Garden
05.2024 - Current

Host

Olive Garden
07.2023 - 05.2024

In Process - Criminal Justice

Borough of Manhattan Community College

High School Diploma -

Franklin D Roosevelt Highschool

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Bryan Gomez