Lauren Gauthreaux
Houma,LA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Server
Waffle house
11.2016 - 12.2023
- Took orders, called them in, delivered food, wrote and added tickets, worked the register, and did side work
- Trained new employees.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
McDonald’s
01.2014 - 11.2017
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Learned duties for various positions and provided backup at key times.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High school or equivalent -
Hancock high school
Kiln, MS05.2016
Skills
- Customer Service (8 years)
- Organizational Skills
- Sales
- Server
- Fast learner
- Restaurant Experience
- Busser
- Food Service
- Food Handling
- Kitchen Experience
- Cooking
- Upselling
- Customer service
- Cash handling
- Food handling
- Serving
- POS
- Cash register
- Restaurant experience
- Hospitality
- Pricing
- Basic math
- Time management
- Communication skills
- Food service
- Cleaning Experience
- Host/Hostess
- Table setting knowledge
- Cleanliness standards
- Food and Beverage Upselling
- Cash Handling
- Dining area maintenance
- Food Preparation and Safety
- Guest Engagement
- Food safety practices
- Warm and Friendly
- Food safety understanding
- Supply Restocking
- Menu Memorization
- Table Bussing
- Cool Under Pressure
- Transactions and Cash Handling
Timeline
Server
Waffle house
11.2016 - 12.2023
Cashier
McDonald’s
01.2014 - 11.2017
High school or equivalent -
Hancock high school