Tuphearur Hamilton
Dallas,TX
Summary
Experienced hospitality professional with a strong focus on customer satisfaction and teamwork in fast-paced restaurant environments. Specializes in managing reservations, greeting guests, and providing attentive table service using POS systems. Recognized for positive attitude, quick problem-solving skills, and ability to create welcoming experiences that foster guest loyalty. Authorized to work in the US for any employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Kitchen and Kocktails by Kevin Kelley
Dallas, TX
12.2023 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
Hostess
Kitchen and kocktails by Kevin Kelley
Dallas, TX
12.2023 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
Quiktrip Clerk
QuikTrip
Dallas, TX
01.2023 - 06.2024
- Resolve customer issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Providing excellent customer service
- Upkeeping store to maintain a clean environment
- Oversee inventory control, cash handling, and merchandising to maximize sales and minimize losses
- Lead and supervise daily store operations to ensure efficient workflow and excellent customer service
Education
Diploma - Cosmetology
Empire Beauty School
Morrow, GA07.2018
Skills
- Restaurant experience
- Retail sales
- Cash Handling
- POS
- OpenTable
- Time management
- Communication skills
- Host/hostess experience
- Hospitality
- Customer service (8 years)
- Sales
- Cosmetology
- Food service
- Assistant manager experience
- Strong work ethic
- Hospitality service expertise
Certification
Tabc license
Timeline
Server
Kitchen and Kocktails by Kevin Kelley
12.2023 - Current
Hostess
Kitchen and kocktails by Kevin Kelley
12.2023 - Current
Quiktrip Clerk
QuikTrip
01.2023 - 06.2024
Diploma - Cosmetology
Empire Beauty School