Jessica Busker
Franklin,MA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Salon Coordinator
L'Equipe Salon
Franklin, United States
12.2021 - Current
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Dog Handler
Happy Tails
Franklin, MA
10.2021 - 12.2022
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Managed up to 15-20 dogs of varying breeds and sizes, providing attentive care.
- Conducted private and group lessons advising clients on manners and obedience techniques to improve dog behavior at home.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
Assistant General Manager
Civic Kitchen And Drink
Westborough, MA
12.2019 - 10.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Receptionist/Dog Handler
The Valley Pet Resort
Whitinsville, MA
02.2018 - 01.2019
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Managed up to 15-20 dogs of varying breeds and sizes, providing attentive care.
- Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
- Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
Management
Party City
Bellingham, MA
01.2016 - 12.2018
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Excelled in every store position and regularly backed up front-line staff.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
High School Diploma -
Bellingham High School
Bellingham, MA06.2016
Skills
- Customer interaction
- Product and service knowledge
- Employee Development
- Relationship/team building
- Staff collaboration
- Accurate money handling
- Decision-making skills
- Inventory controls
- Staff motivator
Timeline
Salon Coordinator
L'Equipe Salon
12.2021 - Current
Dog Handler
Happy Tails
10.2021 - 12.2022
Assistant General Manager
Civic Kitchen And Drink
12.2019 - 10.2021
Receptionist/Dog Handler
The Valley Pet Resort
02.2018 - 01.2019
Management
Party City
01.2016 - 12.2018
High School Diploma -
Bellingham High School
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