Tia Adamson
Clarksville,TN
Summary
Results-driven Collections Account Representative at UPS with expertise in debt recovery and client relationship management. Achieved a 30% reduction in delinquent accounts through strategic negotiation and payment arrangements. Proficient in organizing office operations, highlighting strong teamwork and a goal-oriented approach.
Overview
20
20
years of professional experience
Work History
Collections Account Representative
United Parcel Services, UPS
Visalia, California
08.2012 - 01.2022
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Negotiated credit extensions and waivers when necessary.
- Recorded information about status of collection efforts.
- Received payment and posted to appropriate customer accounts.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Identified opportunities for improvement within the department's operations and procedures.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
Office Assistant
Health And Human Services Agency
Visalia, California
08.2001 - 07.2011
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered telephones, directed calls, and took messages.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Processed and prepared business or government forms and expense reports.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Associate of Arts - Business Administration
College of The Sequoias
Visalia, CA06-1976
Skills
- Goal oriented
- Credit control
- Payment arrangements
- Debt recovery
- Skip tracing
- Balance collection
Timeline
Collections Account Representative
United Parcel Services, UPS
08.2012 - 01.2022
Office Assistant
Health And Human Services Agency
08.2001 - 07.2011
Associate of Arts - Business Administration
College of The Sequoias
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