Bryan Paniagua
Whitehall,PA
Summary
Goal-oriented Collections Account Representative with proven success in debt recovery and account reconciliation. Expertise in negotiating favorable payment plans and enhancing collection processes to drive results.
Overview
9
9
years of professional experience
Work History
Collections Account Representative
NCB Management Services Inc.
Feasterville, PA
03.2023 - 12.2025
- Managed collection accounts, ensuring timely follow-up on outstanding balances.
- Analyzed customer accounts to identify potential resolutions and payment plans.
- Collaborated with team members to develop effective collection strategies.
- Maintained accurate records of customer interactions and payment arrangements.
- Resolved disputes by negotiating favorable outcomes for both customers and company.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
Collections Account Representative
Starmark Financial
Trevose, PA
10.2022 - 03.2023
- Implemented process enhancements that reduced account aging periods significantly.
- Conducted regular reviews of collection practices to ensure compliance with regulations.
- Collaborated on collection and dispute resolution issues.
Collections Account Representative
NCB Management Services Inc.
Feasterville, PA
01.2017 - 10.2022
- Maintained detailed records of all collection activities, ensuring accurate documentation and reporting capabilities.
- Supported departmental objectives by collaborating effectively within the team structure.
- Negotiated payment plans with clients to improve overall collections results.
- Achieved monthly targets consistently by employing persuasive negotiation tactics during telephone interactions with debtors.
Education
High School Diploma -
Liberty High School
Bethlehem, PAIn Progress - Computer And Networking
Lehigh Carbon Community College
Schnecksville, PA Skills
- Goal oriented
- Call center experience
- Account review
- Account reconciliation
- Active listening
- Decision-making
- Debt recovery
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
Timeline
Collections Account Representative
NCB Management Services Inc.
03.2023 - 12.2025
Collections Account Representative
Starmark Financial
10.2022 - 03.2023
Collections Account Representative
NCB Management Services Inc.
01.2017 - 10.2022
High School Diploma -
Liberty High School
In Progress - Computer And Networking
Lehigh Carbon Community College