Sheeba Farhat
Kennesaw
Summary
Dynamic Account Manager with proven success at Carmax AutoFinance, enhancing departmental performance through strategic debt recovery and insightful credit analysis. Skilled in developing effective payment arrangements, I excel in complex problem-solving and maintaining high stress tolerance, driving improved customer payment rates and informed credit policy adjustments.
Knowledgeable with solid background in credit collections. Successfully managed accounts to reduce delinquency rates and improve cash flow. Demonstrated expertise in negotiation and conflict resolution to ensure timely payments.
Responsible Collections Specialist looking for position with increased responsibility. Proficient in [Industry] products, compliance requirements, and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
15
15
years of professional experience
Work History
Account Manger/Credit Collections Representative
Carmax AutoFinance
10.2010 - Current
- Enhanced departmental performance metrics through diligent follow-up on past-due accounts and timely resolution of disputes.
- Improved customer payment rates by developing and implementing effective collection strategies.
- Continuously enhanced personal knowledge of industry trends, best practices, and relevant legislation to maintain expertise in the field of credit collections.
- Enabled better decision-making processes by providing insightful analysis and recommendations on credit policy adjustments as needed.
Education
Bachelor of Science - Computer Science
Business Management
02-2000
Skills
- Goal oriented
- Debt recovery
- Data entry proficiency
- Credit analysis
- Payment arrangements
- Financial aid
- Stress tolerance
- Complex Problem-solving
- Case investigation
Languages
Hindi
Full Professional
Timeline
Account Manger/Credit Collections Representative
Carmax AutoFinance
10.2010 - Current
Bachelor of Science - Computer Science
Business Management
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