Ardelia Spates
Surprise,AZ
Summary
Dynamic healthcare professional with extensive experience at the Veterans Administration Health Care System, excelling in patient scheduling and compliance monitoring. Proven ability to enhance operational efficiency through effective communication and quality assurance practices. Skilled in electronic health records and committed to upholding professionalism and ethics in all interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant (AMSA)
Veteran Administration Health Care System
Anthem, AZ
03.2023 - Current
- Coordinated interdisciplinary team communication involving pharmacists, physicians, and nurses.
- Addressed administrative inquiries and managed appointment schedules effectively.
- Supported multiple clinics using advanced patient systems efficiently.
- Showcased proficiency in Outlook, Excel, Word, and OneNote for seamless operations.
- Applied independent decision-making within established guidelines and regulations.
- Sustained high competency in health record applications with limited oversight.
Registered Nurse-Surgical Services
Phoenix Indian Medical Center
Phoenix, AZ
02.2022 - 03.2023
- Coordinated special needs for surgical procedures with physicians to ensure seamless patient care.
- Demonstrated continuous, patient-centric care through effective communication and resource coordination.
- Utilized comprehensive knowledge of medical terminology and anatomy to select accurate ICD-10 and CPT codes.
- Supported peers in achieving department goals while fostering a collaborative team environment.
Quality Assurance Nurse
State of Arizona-Dept of Economic Security
Phoenix, AZ
06.2020 - 02.2022
- Monitored compliance with current laws and implemented clinical best practices.
- Reviewed vendor and customer complaints, identifying areas for improvement.
- Conducted on-site health and safety visits to address immediate concerns at vendor sites.
- Led fact-finding missions while maintaining confidentiality of member information.
- Collaborated with regulatory agencies to ensure fulfillment of mandatory reporting requirements.
- Provided documentation to support Quality-of-Care investigations.
Infection Control / Surgical Nurse
Banner Medical Center
Phoenix, AZ
10.2018 - 12.2020
- Developed and reviewed infection prevention policies to enhance patient safety.
- Collaborated with public health agencies to plan community responses to biological threats.
- Conducted audits on hand hygiene, disinfection, and sterilization in hospitals and clinics.
- Inspected isolation and barrier precautions during construction and renovation projects.
- Provided nursing care for surgical patients across various procedures including general and orthopedic.
- Guided non-licensed personnel as a reliable resource for infection control practices.
- Utilized effective communication skills to support patients and foster teamwork among staff.
- Prioritized and completed tasks within established deadlines.
Mental Health Services Registered Nurse
Maricopa County Correctional Health Services
Phoenix, AZ
06.2019 - 05.2020
- Conducted physical assessments and implemented nursing interventions based on findings.
- Monitored patient progress and evaluated outcomes to ensure effective care delivery.
- Administered medications and addressed pharmacological needs according to established protocols.
- Delivered tailored health education to patients, addressing individual health needs.
- Processed all required documentation, including comprehensive discharge plans.
- Performed basic intravenous and phlebotomy procedures when necessary.
- Updated Electronic Health Record queues promptly and completed nursing documentation.
Supervisor Sterile Processing / Surgical Nurse
Naval Medical Center San Diego
San Diego, CA
05.2016 - 09.2017
- Coordinated equipment, instruments, and supplies to optimize operational efficiency.
- Facilitated issue resolution, enhancing satisfaction levels among clinical staff.
- Provided leadership in staff management and patient care operations.
- Collaborated with departments to resolve concerns regarding specialty equipment.
- Acted as a resource for Infection Control and Operating Room on sterility issues.
- Ensured compliance with AAMI, IAHCSMM, CSPD, and AORN standards during sterilization processes.
RME Nurse Coordinator - Sterile Processing
Veterans Administration Medical Center
Chicago, IL
09.2013 - 03.2016
- Developed comprehensive standard operating procedures (SOPs), competency checklists, and training for reusable medical equipment from manufacturer documentation.
- Served as a key resource for program managers and clinical staff using the Reusable Medical Equipment database.
- Delivered PowerPoint presentations instructing on accessing equipment information via the SharePoint site.
- Conducted continuous education, including return demonstrations, providing SPS staff with constructive feedback.
- Established work standards across all SPS department areas to ensure consistent quality.
- Adhered to VA, AAMI, IAHCSMM, CSPD, and OSHA requirements during equipment sterilization and decontamination processes.
- Facilitated education and orientation of new employees while completing competency reviews for quality assurance.
RME Nurse Coordinator - Sterile Processing
Veterans Administration Medical Center
Milwaukee, Wisconsin
07.2011 - 08.2013
- Streamlined processes and optimized performance through various software tools.
- Achieved cost savings by developing functional solutions to complex problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Recognized for exceptional customer service by management.
- Exceeded customer satisfaction by implementing creative problem-solving strategies.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Identified customer needs promptly and efficiently, enhancing overall service delivery.
Education
Bachelor of Science - Nursing
Marian University
Fond-du-Lac, WIAssociate - Nursing
Milw. Tech College
Milwaukee, WISkills
- Microsoft Office Suite
- Electronic health records
- Patient scheduling
- Medical terminology
- Compliance monitoring
- Infection prevention
- Quality assurance
- Conflict resolution
- Medical office procedures
- Communication skills
- HIPAA compliance
- Professionalism and ethics
- Data analysis
- Presentation design
- Healthcare software proficiency
Certification
- AZ-RN, 210811
References
References available upon request.
Timeline
Advanced Medical Support Assistant (AMSA)
Veteran Administration Health Care System
03.2023 - Current
Registered Nurse-Surgical Services
Phoenix Indian Medical Center
02.2022 - 03.2023
Quality Assurance Nurse
State of Arizona-Dept of Economic Security
06.2020 - 02.2022
Mental Health Services Registered Nurse
Maricopa County Correctional Health Services
06.2019 - 05.2020
Infection Control / Surgical Nurse
Banner Medical Center
10.2018 - 12.2020
Supervisor Sterile Processing / Surgical Nurse
Naval Medical Center San Diego
05.2016 - 09.2017
RME Nurse Coordinator - Sterile Processing
Veterans Administration Medical Center
09.2013 - 03.2016
RME Nurse Coordinator - Sterile Processing
Veterans Administration Medical Center
07.2011 - 08.2013
Bachelor of Science - Nursing
Marian University
Associate - Nursing
Milw. Tech College
Similar Profiles
Callie DunbarCallie Dunbar
Telephone Operator/Timekeeper (GS-4, FT) 40/wk at Central Texas Veteran Health Care SystemTelephone Operator/Timekeeper (GS-4, FT) 40/wk at Central Texas Veteran Health Care System
Ivy EnglettIvy Englett
Medical Technologist at US Veteran Affairs-Central Texas Veterans Affairs Health Care SystemMedical Technologist at US Veteran Affairs-Central Texas Veterans Affairs Health Care System
Joseph CuomoJoseph Cuomo
Medical Administrative Assistant/Administrative Officer of the Day (MAA/AOD) at Department of Veteran Affairs - VA Black Hills Health Care SystemMedical Administrative Assistant/Administrative Officer of the Day (MAA/AOD) at Department of Veteran Affairs - VA Black Hills Health Care System
Cody BossertCody Bossert
RN Case Manager at Compassus HospiceRN Case Manager at Compassus Hospice
Megan Fraser, FNP-CMegan Fraser, FNP-C
Family Nurse Practitioner at MedEvalsFamily Nurse Practitioner at MedEvals