Aaron Heredia

I work closely with Mortgage Loan Officers and ensure a smooth process from start to finish. I also provide legendary customer service to new and existing clients and make sure that every question they have is answered.

• Reviewed loan files and updated to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Explained different types of loans pertaining to client situations.
• Fielded customer complaints and provided solutions.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

• Greeted guests, promoted specials and took orders.
• Assisted customers in choosing menu items by providing food complementing information.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Trained team members to prepare sandwiches and other items according to instructions.
• Shared information with customers about menu items, preparation methods and ingredients.
• Interpreted food order slips per shift to prepare food according to customer orders.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Cooked batches of food according to standard recipes.
• Filled out daily shift log to record amount of food prepared, used and leftover.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Returned unwanted items to correct store locations and restocked shelves.
• Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Assisted customers with large purchases by carrying items to vehicles.
• Monitored safety and security concerns and reported to leadership for resolution.
• Described product highlights and benefits to help guide purchasing decisions.