AADITHYA PBS
Ashburn,United States of America
Summary
A dynamic leader with over 17 years of experience in Technical Program Management, Product Management, Accounts Payable, Audit, Policy & Compliance, Risk Management, Transitions, Project Management, Stakeholder management, Operations Team Management, and Process Management. Proven ability to manage large, complex cross-functional programs global in nature. Demonstrated ability to learn quickly organizational processes, workflow, policies & procedures of the company with the primary objective to streamline & automate processes, reduce defects, eliminate wastages and optimize resources. Deftness in handling overall functioning of processes & implementing them in line with the pre-set guidelines. Proven track record of managing processes and high performing teamwork environment to enhance their productivity and quality. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Program Manager
Amazon Web Services
Virginia, United States of America
10.2021 - Current
- Launched Customer Health Insights (CHI), an AWS-wide, cross-functional initiative developed in collaboration with four VP orgs, delivered critical tier-0, 1 Sr. VP-level goals.
- Led complex tech integration discussions between AWS Support, Engineering, and internal partner tech teams to discuss design and implement the solution within the stipulated project schedule.
- Implemented program mechanisms, led daily stand-ups, and sprints involving cross-org teams, developed program flash updates, and published them to cross-functional leadership teams.
- Implemented the 'Efficiency Calculator,' a platform that provided $ OpEX savings as output for users to assess the potential impact delivered by their projects.
- Managed E2E project schedules, documented risks, blockers, dependencies, and implemented an escalation mechanism to achieve timely delivery of key project milestones.
- Implemented Comms and Enablement Strategy to drive the adoption of new programs.
- Ensured that changes were effectively released based on the feedback mechanisms established.
- Drafted program goals, led product roadmap prioritization, and cross-team collaboration strategy.
Sr. Program Manager - Selling Partner Support (SPS)
Amazon India Development Centre
Chennai, India
12.2018 - 09.2021
- Built the program charter from scratch for the phone channel contacts process, defined program goals, collaborated with 15+ stakeholder teams, and delivered on director-level goals.
- Formed a strong 10-member program team with representation from Ops leaders at WW sites to collaborate on site-level initiatives and drive process improvements.
- Worked with upstream technology teams to eliminate contact misrouting issues at the source and fix the defect. This helped in the accurate routing of 1 million contacts a year (20% of overall contact volume).
- Identified an Amazon in-house product called the Speech Analytics tool and worked with the CS tech, SA tech team, and Business Analytics teams to build dashboards that would transcribe calls and provide rich insights for program and Ops teams to conduct dives and identify improvement opportunities.
- Built analytics and reporting endogenously with a weekly cadence to publish them to 20+ sites to provide data views on the best/worst performing sites, Tp75/Tp90/Tp100 worst seller experience contacts, and new hires vs. tenured ASC performance—critical to delivering the program goal.
- Led the efforts with the Training Org and collaborated with Ops to collate the use case scenarios on pain points for ASC, and the most frequently contacted reasons by sellers.This helped in developing training campaigns that were laser-focused to improve the call metrics by 400 bps.
Manager, Program Management - Retail Business Services
Amazon India Development Centre
Chennai, India
03.2016 - 11.2018
- Led WW Defect Elimination and Process Automation Programs with the end objective of improving the FC receive process, reducing C-RETS, and saving OpEx costs to the Org.
- Managed five Program Managers as direct reports, with hire/fire responsibilities.
- Contributed to cross-functional hiring for product, program, and Ops manager roles.
- Conducted deep dives on the current process, performed value stream mapping to identify non-value-added steps (NVA), and worked with internal tech teams to deliver automation solutions.
Finance Operations Manager - EMEA
Amazon UK Services Ltd.
London, United Kingdom
11.2014 - 03.2016
- Managed the overall corporate cards portfolio (T&E, P-cards, travel cards, virtual cards), and employee expense reimbursement for Amazon EMEA and newly launched MPs.
- Developed strategies to include hiring French and German language specialists, collaborated with account managers of social media platforms to grow card spend, with a goal to achieve $1 million in cash rebate, S-team goal for the organization.
- Performed GRC (Governance, Risk, and Controls) quarterly sign-off of process controls, as laid down by the Controllership team.
- I represented Amazon at a conference in London to speak about the usage of virtual cards to pay vendors. Amazon was a pioneer in experimenting with this card solution.
- Acted as a Core Project Team Member for the rollout of 'Concur,' a new expense management tool, and was responsible for performing UAT, PVT, providing requirements on audit rules, and signing off.
Finops Manager - WW Expense Reports & Corporate Cards
Amazon India Development Centre
Hyderabad, India
09.2009 - 11.2014
- Was the Manager of Managers and handled a 38-member team who managed the WW expense reimbursement and corporate cards process for Amazon.
- Led the efforts to launch the Corporate Card product for Amazon, India.
- Acted as the GRC (Governance, Risk, and Compliance) owner to sign off on process controls for the IN and NA regions.
- Built mechanisms for teams to ideate and propose process improvements.
- Led knowledge-sharing sessions with a goal to cross-train resources between regions, and remain ready for business continuity in case of any exigencies.
Lead Financial Analyst (Asst. Manager)
Deloitte India
, India
07.2007 - 08.2009
- Acted as team lead and managed WW Corp Card operations
- Provided reporting support on T&E card spend, Delinquency analysis
- Generated specialized reports to Deloitte Principals/Partners/Directors on Headcount Analysis by region, Benchmarking report, Expense Analysis by project, Employee Benefit Plan (EBP) report, and Employee Scorecard report
Sr. Accountant
Muraliraj Associates Chartered Accountants
Chennai, India
04.2002 - 03.2005
- Performed comprehensive balance sheet analysis to provide strategic insights to partners.
- Directed the travel and expense process for the firm.
- Contributed to bookkeeping of accounts.
- Performed a manual audit of invoices and vouchers to support vendor payments.
Education
MBA - Finance, Human Resources And Marketing
Aurora Business School
Hyderabad04-2007
Skills
- Program Management (Technical/Non-Technical)
- Product Management
- Transitions and Project Management
- Operations/Team Management
- Cross-functional team leadership
- Requirements gathering
- Training and mentoring
- Strategic goal development
- Agile methodology
- Analytical skills
- Strategic planning
- Personnel management
- Employee motivation
- Implementation planning
- Technical leadership
- Staff leadership
- Change management
Languages
- English
- Hindi
- Telugu
- Tamil
Personal Information
- Visa: L1A- Blanket VISA
- Date of Birth: 02/10/82
- Marital Status: Married
Affiliations
- Biking, Hiking, Stamps and Coin Collection
Accomplishments
- Awarded Gold Medal for academic excellence for topping the MBA course.
- Awarded the Best Performing Employee for two consecutive years at Deloitte.
- Awarded Best Performing Employee [categories - Problem Solving, Go-Getter, Innovation, Talent Management] at Amazon.
Certification
- Certified AWS Cloud Practitioner
- Project Management Professional (PMP)Agile
- Agile, Scrum Master
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Tamil
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CultureHealthcare benefitsStock Options / Equity / Profit SharingTimeline
Sr. Program Manager
Amazon Web Services
10.2021 - Current
Sr. Program Manager - Selling Partner Support (SPS)
Amazon India Development Centre
12.2018 - 09.2021
Manager, Program Management - Retail Business Services
Amazon India Development Centre
03.2016 - 11.2018
Finance Operations Manager - EMEA
Amazon UK Services Ltd.
11.2014 - 03.2016
Finops Manager - WW Expense Reports & Corporate Cards
Amazon India Development Centre
09.2009 - 11.2014
Lead Financial Analyst (Asst. Manager)
Deloitte India
07.2007 - 08.2009
Sr. Accountant
Muraliraj Associates Chartered Accountants
04.2002 - 03.2005
MBA - Finance, Human Resources And Marketing
Aurora Business School
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