Aadonna Moss
Manito,IL
Summary
Distinguished for elevating customer satisfaction and operational efficiency at the United States Post Service, I bring a proven track record in safe driving and exceptional teamwork. Leveraging strong problem-solving abilities and meticulous attention to detail, I've successfully enhanced service quality and team performance across varied roles, including as a dedicated CNA and delivery driver. My previous skills in management with the cleaning company and a clothing store have expanded my skills as well. I am a quick learner and currently looking to expand my skills even further and work diligently for my future employer.
Overview
8
8
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Service
02.2023 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
Delivery Driver
SpeeDee
05.2021 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cleaning Crew Supervisor
CJ's Custom Cleaning
01.2020 - 05.2021
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Motivated crew to exceed customer expectations, resulting in positive feedback from clients and higher overall satisfaction ratings.
- Led a team to maintain high standards of cleanliness.
- Ensured meticulous cleaning of each house, maintaining high standards of hygiene.
CNA
Pekin Hospital
01.2019 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
The Villas Of Hollybrook Assisted Living
08.2016 - 06.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Pekin Community High School
Pekin, IL05-2013
Skills
- Safe driving
- Package handling
- Postal regulations
- Community engagement
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Punctuality
- Reliability
- Customer service
- Excellent communication
Timeline
Rural Mail Carrier Associate
United States Post Service
02.2023 - Current
Delivery Driver
SpeeDee
05.2021 - 02.2023
Cleaning Crew Supervisor
CJ's Custom Cleaning
01.2020 - 05.2021
CNA
Pekin Hospital
01.2019 - 01.2020
CNA
The Villas Of Hollybrook Assisted Living
08.2016 - 06.2017
High School Diploma -
Pekin Community High School
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