Aajna Aguilar
Lahaina,HI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Merrimans Hawaii. Skilled in kitchen equipment operation and team leadership, I excel in fast-paced environments, ensuring quality control and safety. My adaptive approach and commitment to excellence drive superior service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Baker
Merrimans Hawaii
08.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Security Officer
Department Of Education
08.2018 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Server
Outback Steakhouse
07.2015 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Store Manager
Snorkel Bobs
11.2010 - 07.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Education
Diploma - Basic
Baldwin High School
Wailuku, HI05.1993
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Food Safety
- Kitchen Safety
- Cleanliness standards
- Adaptive and creative
- Quality Control
- Dough handling
- Management
- Bread Making
- Opening and closing duties
- Product presentation
- Kitchen Equipment Operation
- Portion Control
- Stock Rotation
Timeline
Baker
Merrimans Hawaii
08.2024 - Current
Security Officer
Department Of Education
08.2018 - 03.2024
Server
Outback Steakhouse
07.2015 - 02.2023
Store Manager
Snorkel Bobs
11.2010 - 07.2015
Diploma - Basic
Baldwin High School
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