Aaleeyah Brechbuehler
Kansas City,MO
Summary
Experienced in coordinating schedules and managing client communications, leveraging strong interpersonal skills to ensure client satisfaction and appointment accuracy. Deep understanding of optimizing scheduling efficiency to support team goals and enhance productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appointment Specialist
Continental Siding
Independence, MO, US
09.2024 - Current
- Scheduled and coordinated appointments in office and in house maintaining a steady stream of communication and opportunities for the sales team
- By strategically timing appointments to accommodate both the client and the sales representative, optimizing the chances for successful interactions
- Qualifying new leads and utilizing phone, email, and social media to engage with potential clients across various platforms.
- Maintained accurate records of all scheduled appointments, cancellations, and rescheduling requests
- Effective problem-solving and strong product knowledge to address clients concerns and questions
- Provided exceptional customer service by addressing client inquiries and concerns regarding appointment availability
- Assisted colleagues as needed during peak times or absences, ensuring a consistent level of service for all clients.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
- Achieved high levels of accuracy in data entry tasks related to appointment bookings, ensuring a seamless experience for both clients and staff.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Manager (CSM)
Star Beauty
Independence, MO, US
04.2024 - 09.2024
- Investigated and resolved customer inquiries or complaints swiftly
- Handled daily calls to the store regarding product items and general inquiries
- Stayed up to date with customer feedback and trends in order to achieve customer satisfaction
- Promote monthly sales to increase customer engagement in the company
- Contacted employees to get availability and create a schedule on weekly basis
- Maintained a steady stream of communication between owners and team of 10 staff members daily to ensure a smooth work environment
- Monitor the customer service provided by team members
- Offering reminders, encouragement, and developed an action plans for improvement
- Successfully engaging with customers and completed financial transactions.
- Conducted interviews and assisted in training new team members.
- Used Microsoft Word and Microsoft Excel to keep track of employee records, trends, etc.
Sales Associate
Star Beauty Supply
Independence, MO, US
07.2022 - 04.2024
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring satisfaction
- Utilized product knowledge to upsell and cross-sell additional items to increase sales revenue
- Organized merchandise displays and assisted with inventory management to optimize sales performance
- Handled daily calls to the store regarding customer inquiries about products, hours of operation, etc
Lead Hostess
Blu Hwy
Kansas City, MO, US
08.2021 - 09.2022
- Greeted and seated an average of 200 guests into the restaurant promptly, providing top-notch customer service as th
- Successfully trained and supervised 2 members of the hostess team and maintaining customer satisfaction
- Multitasked by managing seating charts, taking to go orders over the phone, and greeting walk-ins in a timely manner
- Developed a rapport for repeat clientele and friends on the owners and coordinated seating arrangements accordingly
- Resolved guest inquiries and concerns courteously and proactively in person and on the phone
- Liaised between servers and kitchen staff to ensure smooth service flow
Education
Some College - Psychology
Avila University
01.2022
High school diploma -
Lincoln College Preparatory Academy
Kansas City, MO06.2021
Skills
- Communication skills
- Hospitality
- Customer Service
- Microsoft Office
- Sales
- Computer skills
- Time management
Certification
Driver's License, 12/01/21, 04/01/25
Personal Information
Authorized To Work: US
Timeline
Appointment Specialist
Continental Siding
09.2024 - Current
Customer Service Manager (CSM)
Star Beauty
04.2024 - 09.2024
Sales Associate
Star Beauty Supply
07.2022 - 04.2024
Lead Hostess
Blu Hwy
08.2021 - 09.2022
High school diploma -
Lincoln College Preparatory Academy
Some College - Psychology
Avila University