Stephanie Ramos
Summary
Detail-oriented and dependable professional with a strong background in healthcare, law enforcement support, education, and administrative services. Experienced in data entry, scheduling, customer service, and maintaining confidential records. Known for excellent communication skills, the ability to work well under pressure, and a strong commitment to public service and community support. Proven track record of adaptability, professionalism, and teamwork across fast-paced and high-responsibility environments
Overview
7
7
years of professional experience
Work History
Appointment Specialist
Cleveland clinic
Weston
08.2023 - Current
- Leverage data analytics tools to identify trends in appointment scheduling and patient wait times, providing insights for process improvement and enhancing overall patient experience.
- Assist in maintaining a high level of customer satisfaction through effective communication and problem-solving skills, ensuring a positive experience for all patients visiting the Cleveland Clinic.
- Collaborate with medical staff and management to optimize appointment scheduling processes, ensuring efficient utilization of resources and maximizing patient satisfaction at Cleveland Clinic.
- Utilize advanced data analysis techniques to create personalized appointment scheduling recommendations-for patients based on their medical history, preferences, and availability, enhancing the level of individualized care provided by the Cleveland Clinic.
Citizens police academy
Pembroke pines police department
Pembroke Pines
07.2024 - 10.2024
- Engaged in firearms training at a shooting range under the guidance of police officers.
- Completed day-to-day duties accurately and efficiently.
- Trained in addressing theft and fraud through practical scenario exercises.
Internship
Miami Dade Police Department
Miami
05.2024 - 07.2024
- Participated in traffic stops with officers, gaining practical law enforcement experience.
- Collaborated with forensic team in lab, enhancing skills in evidence analysis.
- Assisted 911 operator, improving emergency response understanding.
- Supported warrants department in house arrests, learning procedural operations.
Health Support Technician
Sierra Life Care Agency
Tamarac
04.2022 - 06.2023
- Provided administrative support in a healthcare setting.
- Assisted with patient follow-ups and paperwork.
- Conducted COVID testing following proper procedures.
- Implement and maintain electronic record-keeping systems to streamline patient data management and-enhance communication with healthcare providers.
- Implement creative activities and programs to enhance the overall well-being and mental health of patients-under the care of Sierra Life Care Agency as a Health Support Technician.
After School Counselor
Ben Gamla Charter School
Hollywood
08.2021 - 06.2022
- Implement engaging and interactive after-school programs to enhance students' learning experiences and encourage participation in extracurricular activities.
- Implement creative and engaging activities to promote social and emotional development in students, fostering a positive and supportive after-school environment.
- Develop individualized academic support plans for students based on their unique learning needs and progress assessment, to ensure each student receives the specific assistance required to excel academically.
- Facilitate communication and collaboration among students, parents, and school staff to ensure a cohesive and supportive after-school program environment.
Work From Home customer service
JTL Staffing
Coral Springs
06.2019 - 04.2021
- Provided comprehensive assistance to clients by effectively managing payroll inquiries and maintaining up-to-date knowledge of customer accounts.
- Assisted customers with inquiries and provided information on products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Volunteer Work
Boys & Girls Clubs
Davie
08.2018 - 05.2019
- Implement creative and engaging activities to enhance the children's learning and personal development, fostering a positive and inclusive environment within the Boys & Girls Clubs program.
- Collaborate with other volunteers and staff members to create a diverse and inclusive environment that celebrates the unique backgrounds and experiences of all children attending the Boys & Girls Clubs program, fostering a sense of belonging and community among participants.
- Provide mentorship and guidance to children from diverse backgrounds, fostering a supportive and inclusive environment within the Boys & Girls Clubs program, and facilitating personal growth and empowerment among participants.
Education
Diploma -
Western High School
Davie, FL05.2020
Associate of Arts - Criminal Justice
Broward College
Davie, FL08.2022
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL08.2024
Skills
- Customer service
- Bilingual
- Childcare
- Time Management
- Organizational Skills
- Customer support
- Leadership
- Database management
- Healthcare Administration
- Collaborative Communication
- Data Analysis
- Adaptability
- Problem solving
References
- Roger Marin, Family, Rogermarin09@yahoo.com, 9174463989
- Allan Davis, Counselor, Allen.Davis@browardschools.com, (754) 244-2349
- Grace Spence, Supervisor, gracespence1234@gmail.com, (954) 534-0164
Languages
- Spanish, Skillful
- English, Skillful
Timeline
Citizens police academy
Pembroke pines police department
07.2024 - 10.2024
Internship
Miami Dade Police Department
05.2024 - 07.2024
Appointment Specialist
Cleveland clinic
08.2023 - Current
Health Support Technician
Sierra Life Care Agency
04.2022 - 06.2023
After School Counselor
Ben Gamla Charter School
08.2021 - 06.2022
Work From Home customer service
JTL Staffing
06.2019 - 04.2021
Volunteer Work
Boys & Girls Clubs
08.2018 - 05.2019
Diploma -
Western High School
Associate of Arts - Criminal Justice
Broward College
Bachelor of Science - Criminal Justice
Florida International University