Aaliha Tanner
Gainesville,FL
Summary
Proven Customer Service Representative at Publix, adept in conflict resolution and problem-solving, significantly enhancing customer loyalty and satisfaction. Excelled in team development and Microsoft Excel, contributing to streamlined operations and a positive customer experience. Demonstrated exceptional ability to manage high-stress situations, ensuring professional and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved over 100 customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to over 150 customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Health Sciences
Santa Fe College
Gainesville, FL07.2027
High School Diploma -
Eastside High School
Gainesville, FL05.2023
Skills
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Research
Timeline
Customer Service Representative
Publix
10.2021 - Current
Associate of Arts - Health Sciences
Santa Fe College
High School Diploma -
Eastside High School