Aaliyah Academia
Gilbert,AZ
Summary
Dynamic and customer-focused professional with extensive experience at In-N-Out Burger, excelling in conflict resolution and quality control. Proven ability to train and mentor team members while maintaining a clean and safe environment. Recognized for enhancing customer satisfaction and streamlining operations during peak hours.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Someburros
Mesa, AZ
02.2022 - 10.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Store Associate
In-N-Out Burger
Gilbert, AZ
06.2022 - 11.2022
- Greeted customers and helped locate merchandise.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized dining room and bathroom to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Shift Lead
Angie's Food Concepts
Mesa, AZ
10.2022 - 03.2025
- Completed store opening and closing procedures to ensure a smooth shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety/health standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Team Lead
Berrie Kabobs
Mesa, AZ
11.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Demonstrated versatility by assisting in other areas of the establishment as needed, including food service or hosting duties.
Education
Desert Ridge High School
Mesa, AZ05.2024
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Strategic planning
Timeline
Team Lead
Berrie Kabobs
11.2022 - Current
Shift Lead
Angie's Food Concepts
10.2022 - 03.2025
Store Associate
In-N-Out Burger
06.2022 - 11.2022
FOH Team Member
Someburros
02.2022 - 10.2022
Desert Ridge High School