Aaliyah Andersen
Conover,NC
Summary
Reliable professional with background in medical reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous role. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
A Woman's View
Hickory, NC
04.2023 - Current
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, verified insurance information and collected copays.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Prepared and maintained accurate medical charts for each patient visit.
Education
Associate of Applied Science - Medical Office Administration
Catawba Valley Community College
Hickory, NC05-2023
Skills
- Patient check-in
- HIPAA compliance
- Scheduling appointments
- Insurance verification
- Medical chart management
- Customer service
- Payment processing
- Effective communication
- Attention to detail
- Professional demeanor
- Patient scheduling
- Medical charting
- Financial reporting
- Telephone etiquette
- Mail management
- EMR / EHR
Timeline
Front Desk Receptionist
A Woman's View
04.2023 - Current
Associate of Applied Science - Medical Office Administration
Catawba Valley Community College
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