Myranda Williams
Kelseyville,CA
Summary
Energetically driving customer satisfaction at Konocti Harbor Resort and Spa, I honed my expertise in hospitality services and spreadsheet tracking. Leveraging strong verbal and written communication skills, I efficiently managed patient documentation and registration, enhancing operational efficiency. My dedication to detail and proactive issue resolution significantly improved service delivery standards. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Konocti Harbor Resort and Spa
Kelseyville, CA
08.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Patient Access Representative
Adventist Health Clear Lake
Clearlake, CA
03.2024 - 07.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Barista
Overflow Coffee Bar
Kelseyville, CA
10.2022 - 01.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
Cashier
Braitos Riviera Foods
Kelseyville, CA
06.2020 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Associate of Science - Administration of Justice
Mendocino College
Ukiah, CA05-2024
High School Diploma -
Kelseyville High School
Kelseyville, CA06-2021
Skills
- Spreadsheet tracking
- Correspondence drafting
- Correspondence typing
- Hospitality services
- Issue handling
- Researching skills
- Verbal and written communication
- Oral and writing communication
- Patient check-in
- Investigate complaints
- Registration management
- Patient documentation
- Detail Oriented
- Excellent grammar
- Word
- Excel
- Telephone Communication
Certification
- Certification in Makeup Application, October 2019
Affiliations
I enjoy reading, painting, going for walks and music.
Timeline
Front Desk Receptionist
Konocti Harbor Resort and Spa
08.2024 - Current
Patient Access Representative
Adventist Health Clear Lake
03.2024 - 07.2024
Barista
Overflow Coffee Bar
10.2022 - 01.2024
Cashier
Braitos Riviera Foods
06.2020 - 11.2021
Associate of Science - Administration of Justice
Mendocino College
High School Diploma -
Kelseyville High School
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