Valerie McGee
Arlington,TX
Summary
Welcoming Front Desk Receptionist skilled in appointment scheduling, insurance verification, and record management. Delivers efficient patient interactions and supports team collaboration in fast-paced medical settings. Strong communication and organizational skills enhance exceptional customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Receptionist
Community Med Family Urgent Care
Mansfield, Texas
06.2024 - 03.2026
- Greeted patients and visitors with a warm and friendly demeanor.
- Managed incoming calls and routed them to appropriate departments efficiently.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Scheduled appointments and maintained an organized calendar for the medical staff.
- Collected patient information and verified insurance details accurately.
- Maintained cleanliness and organization of front desk area to create a welcoming atmosphere for patients and visitors.
Patient Registration Representative
CareNow Urgent Care
Fort Worth, Texas
12.2022 - 04.2024
- Coordinated patient check-ins and registration processes, ensuring smooth and timely service.
- Collected and verified patient information for accuracy and completeness.
- Collected patient demographic information and verified insurance coverage.
- Guided patients through insurance inquiries and payment options, facilitating informed financial decisions.
- Educated patients on required documentation for visits and procedures.
- Welcomed patients at reception, creating a friendly environment. and answered questions regarding the registration process.
- Updated patient information in database regularly to ensure accuracy of records.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
Mental Health Technician
Brentwood Behavioral Hospital
Shreveport, Louisiana
02.2020 - 10.2022
- Provided crisis intervention and de-escalation techniques during challenging situations.
- Monitored patient behavior and emotional well-being, fostering a supportive therapeutic environment.
- Facilitated development of tailored treatment plans for patients in collaboration with the clinical team.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Delivered compassionate communication to enhance patient experience and engagement.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Supervised visitor access to maintain safety and security within the facility.
Education
High School Diploma -
Bossier High School
Bossier City, LA05-2005
Skills
- Patient registration
- Appointment scheduling
- Patient check-in
- Insurance verification
- Data entry
- Calendar management
- Customer service
- Medical terminology
- Detail orientation
- Patient support
- Compassionate communication
Certification
- Sterile Processing Tech
Timeline
Front Desk Receptionist
Community Med Family Urgent Care
06.2024 - 03.2026
Patient Registration Representative
CareNow Urgent Care
12.2022 - 04.2024
Mental Health Technician
Brentwood Behavioral Hospital
02.2020 - 10.2022
High School Diploma -
Bossier High School