Alicia Miller
Box Elder,USA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Black Hills Pediatric Dentistry
Rapid City, SD
04.2024 - 03.2026
- Greet and welcome parents and patients. Assist parents with updating paperwork as needed. Verify information and get everyone checked in. When patients are done, schedule next needed appointments. Complete daily tasks.
- Input insurances when patients get new insurance, collect payments when needed. Help out the surgery center and billing departments as needed.
Financial Services Representative
First Interstate Bank
Bend, OR
09.2020 - 03.2024
- Greet customers. Make deposits and other transactions. Assist with fraud. Open different types of new accounts and loans. Assist with online banking.
Inventory Control Clerk
Now Foods
01.2018 - 08.2020
- Daily cycle counts
- Weekly cycle counts
- Investigate lost product
- Communicate with other facilities
- Investigate over/short product
Warehouse Clerk
Petsmart
01.2013 - 01.2018
- Pick required fish for store orders
- Bag fish with oxygen for shipping
- Ship out fish to stores
Warehouse Clerk
Sally Beauty
01.2012 - 01.2013
- Pick merchandise the stores order
- Box and package the merchandise
- Ship the merchandise
Externship
Silver Sage Center for Family Medicine
01.2012 - 01.2012
- Site
- Gave injections
- Did vital signs
- Performed urinalysis and pregnancy tests
- EKG's
Manager
Anibel's
Reno, NV
01.2011 - 01.2012
- Provide customer service
- Do weekly ordering
- Do weekly scheduling
- Do nightly money counts and reports
American Housekeeping
American
Reno, NV
01.2010 - 01.2011
- Housekeeper
- Scrubbed kitchen, bathrooms, and floors
- Dust everything in all the rooms
- Clean company car every Friday
Cash Office Associate
Lowes Home Improvement
Reno, NV
01.2005 - 01.2010
- Money office
- Daily bookkeeping
- Scheduled breaks and lunches
Child Care Giver
Hippity Hop Day Care
01.2004 - 01.2005
- Supervised children age 6 month to 1 year
- Communicated with parents about their child and their day
- Sanitized toys every night
Education
Medical (Diploma) -
Career College Of Northern Nevada
Sparks, NV05-2012
Skills
- Dental office experience
- Administrative experience
- Insurance verification
- Financial transaction processing
- Patient interaction
- Multi-Line Phones
- Attention to detail
- Computer operation
- Detail-Oriented
- Telephone Etiquette
- Adaptable
- Fast learner
- Patient scheduling
- Managing patient records
- Appointment management
- Patient registration
- HIPAA compliance
- Information documentation
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Black Hills Pediatric Dentistry
04.2024 - 03.2026
Financial Services Representative
First Interstate Bank
09.2020 - 03.2024
Inventory Control Clerk
Now Foods
01.2018 - 08.2020
Warehouse Clerk
Petsmart
01.2013 - 01.2018
Warehouse Clerk
Sally Beauty
01.2012 - 01.2013
Externship
Silver Sage Center for Family Medicine
01.2012 - 01.2012
Manager
Anibel's
01.2011 - 01.2012
American Housekeeping
American
01.2010 - 01.2011
Cash Office Associate
Lowes Home Improvement
01.2005 - 01.2010
Child Care Giver
Hippity Hop Day Care
01.2004 - 01.2005
Medical (Diploma) -
Career College Of Northern Nevada