Maira Gonzales
Ocala
Summary
Detail-oriented professional with a strong background in medical and dental office administration. Skilled in managing patient check-ins, scheduling appointments, and maintaining accurate records, contributing to efficient office flow and exceptional patient care.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Palm Ridge Dental
The Villages, FL
11.2025 - Current
- Manage patient check‑in and check‑out processes, ensuring accurate documentation of services completed during each visit.
- Build strong patient rapport to create a welcoming, comfortable environment and support positive patient experiences.
- Enter and maintain x‑rays, clinical documents, and visit notes in patient charts with a high level of accuracy and confidentiality.
- Handle confirmation calls throughout the day to verify appointments, relay information, and reduce no‑show rates.
- Address patient questions, concerns, and scheduling needs with professionalism and clear communication.
- Collaborate with clinical staff to support smooth office flow and timely patient care.
Business Office Assistant/ Hygiene Coordinator
Smiles at Heathbrook
Ocala, FL
06.2025 - 11.2025
- Communicate with patients daily to confirm upcoming appointments, answer questions, and schedule visits at times that best fit their needs.
- Verify dental insurance coverage and benefits to ensure accurate treatment planning and cost transparency.
- Present treatment plans to patients, clearly explaining the doctor’s diagnosis, recommended procedures, and expected outcomes.
- Discuss financial options and payment plans to help patients access necessary care, reduce discomfort, and prevent future dental issues.
- Coordinate with clinical staff to support smooth patient flow and maintain an organized, efficient front office environment.
- Build trust with patients by providing clear information, empathetic communication, and guidance through both clinical and financial decisions.
Administrative Assistant
Inter-Rail Transport of Kansas City
Kansas City, KS
06.2022 - 02.2025
- Conduct daily yard audits to update inventory, track unit locations, and ensure accurate records for incoming and outgoing units.
- Print bay tags and coordinate unit parking, documenting damages both in-bay and on rail to support quality control and reporting.
- Manage payroll processing and enter daily production data to maintain accurate labor records.
- Monitor and record employee attendance each day, supporting workforce planning and compliance.
- Perform inventory counts of supplies, tools, and PPE to ensure employees have the materials required for safe and efficient work.
- Utilize Autotrack and TIS systems to review unit status, incoming railcars, and workflow needs.
- Assist with scheduling pre-employment and random drug screens, ensuring adherence to company policies and regulatory requirements. Also assist with onboarding new hires and translation as needed.
- Support overall yard and production operations by coordinating with supervisors, maintaining organized documentation for ISO needs.
Education
High School Diploma -
Turner High School
Kansas City, KS2017
Skills
- Medical records management
- Medical and dental terminology
- Dental office experience
- Appointment scheduling
- Insurance verification and medical billing
- Order entry
- HIPAA compliance
- EMR/EHR systems (Dentrix, Availity)
- Front desk operations
- Customer and patient communication
- Office administration
- Record keeping
- Report preparation
- Data entry
- Inventory control and inventory data entry
- Accounts payable & accounts receivable
- Cash handling and processing cash transactions
- Cash register operation
- Time management and multitasking
- Organizational skills and attention to details
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Google Workspace (Docs, Sheets, etc)
- Computer operation
- Word processing
- Data analysis skills
- Active listening and writing
- Presentation skills
- Bilingual: English & Spanish
- Food safety/ preparation and handling
- Dishwashing
- Sanitation
- Restaurant experience
- Outdoor work
- Mechanical knowledge (Basic)
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Palm Ridge Dental
11.2025 - Current
Business Office Assistant/ Hygiene Coordinator
Smiles at Heathbrook
06.2025 - 11.2025
Administrative Assistant
Inter-Rail Transport of Kansas City
06.2022 - 02.2025
High School Diploma -
Turner High School