Arlene Varela
Allentown,PA
Summary
Good communication skills to ensure favorable atmosphere. Read and speak English and Spanish Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Smiles4keeps-Pennsylvania
Pennsylvania
06.2024 - Current
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Coordinated appointment scheduling and maintained accurate patient records for optimal workflow.
- Provided exceptional customer service, addressing client needs and resolving issues promptly.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Collaborated with healthcare providers to streamline patient intake processes for improved operational flow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Warehouse Associate
QVC Distribution Center
Bethlehem, PA
08.2020 - 05.2024
- Sorted and organized products for timely shipping, ensuring accurate order fulfillment.
- Conducted regular inventory counts to maintain stock accuracy and prevent discrepancies.
- Trained new associates on safety protocols and warehouse procedures, fostering a culture of compliance.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
Tasker
Apl Logistics
Breinigsville, PA
01.2018 - 07.2020
- Coordinated logistics operations to optimize supply chain efficiency.
- Managed shipment scheduling and tracking for timely deliveries.
- Implemented process improvements to enhance workflow efficiency.
- Oversaw inventory management, ensuring accuracy and availability of stock.
- Collaborated with cross-functional teams to resolve logistical challenges.
Warehouse Associate
Walgreens
Bethlehem, PA
02.2004 - 02.2014
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained new associates on safety protocols and warehouse procedures, fostering a culture of compliance.
- Conducted regular inventory counts to maintain stock accuracy and prevent discrepancies.
- Sorted and organized products for timely shipping, ensuring accurate order fulfillment.
Education
General Dip[loma -
Superior Porfirio Cruz Garcia
Corozal,P.R.05-2001
No Degree -
New Horizons Computer Learning
Bethlehem, PA09-2014
Skills
- Manufacturing facility
- HIPAA
- Attention to detail
- Electrical systems
- Health information management
- Office experience
- Medical receptionist
- Communication skills
- Customer service
- SAP
- Phone etiquette
- Multitasking
- Social media management
- Computer skills
- Dental clinic experience
- Dental office experience
- Clerical experience
- Dental receptionist
- Medical office experience
- Insurance verification
- Typing
- Time management
- Medical records
- Organizational skills
- Front desk
- Packaging
- GMP
- Appointment scheduling
- Private practice experience
- Writing skills
- Computer operation
- Administrative experience
- Managing patient records
- CGMP
- Leadership
- Food industry
- Working with people with developmental disabilities
- EHR systems
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Issue handling
- Office administration
- Confidentiality handling
- Multi-line telephone systems
- Mail sorting
Languages
English
Bilingual
Multilingual
Timeline
Front Desk Receptionist
Smiles4keeps-Pennsylvania
06.2024 - Current
Warehouse Associate
QVC Distribution Center
08.2020 - 05.2024
Tasker
Apl Logistics
01.2018 - 07.2020
Warehouse Associate
Walgreens
02.2004 - 02.2014
General Dip[loma -
Superior Porfirio Cruz Garcia
No Degree -
New Horizons Computer Learning