Anita Kapnik
Roseville,CA
Summary
Dynamic and dedicated professional with experience at Arctic Elevation Medical Spa, excelling in patient registration and appointment scheduling. Known for exceptional communication and compassionate care, I enhance patient experiences while maintaining organized records and efficient workflows. Proven ability to collaborate effectively and solve problems in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Receptionist
Arctic Elevation Medical Spa
Rocklin, CA
01.2024 - Current
- Coordinated patient appointments, streamlined check-in and check-out procedures, and ensured accurate entry of patient information into scheduling systems.
- Delivered compassionate patient service, managed telephone inquiries, and fostered professional communication with patients and staff.
- Processed payments, maintained organized records, and completed administrative responsibilities with attention to detail.
- Prioritized multiple tasks, managed interruptions, and maintained efficient daily workflows in a fast-paced environment.
- Partnered with staff to enhance daily operations while showcasing flexibility, patience, and professionalism.
Chiropractic Assistant
Golden State Chiropractor
Roseville, CA
11.2021 - 10.2022
- Assisted chiropractors during patient treatments and organized examination rooms for efficient clinical procedures.
- Facilitated communication between patients and clinical staff to enhance patient experience and maintain an organized environment.
- Coordinated appointment scheduling, intake procedures, and treatment inquiries to streamline patient flow.
- Followed established health and safety protocols while maintaining a clean and professional clinical setting.
Team Member Trainer
Chick-fil-A
Rocklin, CA
01.2022 - 01.2026
- Trained and supported team members to enhance communication and teamwork, contributing to smoother operations.
- Provided outstanding customer service by resolving concerns and maintaining composure during challenging interactions, fostering a positive customer experience.
- Managed multiple responsibilities and prioritized tasks to ensure consistent productivity in a high-volume environment.
- Operated computerized point-of-sale systems and processed transactions accurately.
Education
High School Diploma -
Visions in Education
Carmichael, CA01-2021
Phlebotomy
Phlebotomy USA
Citrus Heights, CASkills
- Patient registration
- Appointment scheduling
- Check-in procedures
- Patient onboarding
- Scheduling systems
- Records management
- Data entry
- Payment Processing
- Transaction handling
- Front office operations
- Administrative support
- Time management
- Telephone etiquette
- Patient Communication & Compassionate Care
- Patient confidentiality
- Team collaboration
- Collaborative teamwork
- Problem-solving
- Time management
- Office organization
- Operational Decision-Making
- Customer engagement
- Venipuncture skills
- Appointment management
- Phone communication
Certification
- Certified Phlebotomy Technician I (CPT-02451642) (12/10/2024 - Current)
- Basic Life Support (BLS) Certification- ECard Code:255416045530 (12/22/2024 - Current)
Languages
English, Russian, Ukrainian
Timeline
Front Desk Receptionist
Arctic Elevation Medical Spa
01.2024 - Current
Team Member Trainer
Chick-fil-A
01.2022 - 01.2026
Chiropractic Assistant
Golden State Chiropractor
11.2021 - 10.2022
High School Diploma -
Visions in Education
Phlebotomy
Phlebotomy USA