Jada Hicks
Mount Pocono,PA
Summary
.Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Smiles 4 Keeps
07.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed approximately 100 phone calls , directing inquiries to appropriate personnel for prompt resolution.
Patient Access Representative
St Luke's Urgent Care
01.2023 - 06.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the computer system.
- Registered approximately 90 patients a day by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Communicated financial obligations to patients and collected fees at the time of service.
- Applied knowledge of payer requirements and utilized online eligibility systems to verify patient coverage and policy limitations.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in the system.
Patient Care Coordinator
American Hearing & Audiology
05.2022 - 11.2022
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Received and routed care team messages and documents to appropriate staff.
- Established a strong work network by building professional relationships with physicians and fellow employees.
- Compiled and maintained medical charts and reports in complex digital databases.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Patient Coordinator
Pocono Eye Associates
01.2021 - 09.2021
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies.
- Collected, posted, and managed patient account payments.
- Read through patient health data, histories, physician diagnoses, and treatments to gain understanding for coding purposes.
- Added modifiers as appropriate, coded narrative diagnoses, and verified diagnoses.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology, and pathology reports as well as clinical studies) in support of existing diagnoses.
- Interpreted medical terminology and pharmacological information to translate information into a coding system.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated care for patients, oversaw admission processes, and managed patient flows.
Education
Certificate - Surgical And Sterile Prep Technician
Reihardt University
Waleska, GA2025
Skills
- Customer Service
- Registration and Admissions
- Fee Collection
- Medical Terminology
- Patient Registration
- Insurance Billing
- Appointment Scheduling
- Insurance Company Knowledgeable
- Referral Coordination
- Multitasking and Organization
- Insurance Verification
- Phone and Email Etiquette
- Payment Processing
- Data entry
Timeline
Front Desk Receptionist
Smiles 4 Keeps
07.2024 - 01.2025
Patient Access Representative
St Luke's Urgent Care
01.2023 - 06.2024
Patient Care Coordinator
American Hearing & Audiology
05.2022 - 11.2022
Patient Coordinator
Pocono Eye Associates
01.2021 - 09.2021
Certificate - Surgical And Sterile Prep Technician
Reihardt University
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