Aaliyah Apodaka
Roswell,NM
Summary
Motivated professional with a strong background in customer service and sales. Known for enhancing customer satisfaction through effective communication and problem-solving abilities, ready to drive impactful results in a dynamic retail environment.
Overview
4
4
years of professional experience
Work History
Sales Floor Associate
JcPenney
Roswell, NM
08.2023 - Current
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor displays, ensuring product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Processed transactions accurately using point-of-sale systems, minimizing errors and improving efficiency.
- Trained new associates on store policies and customer service standards, fostering a collaborative environment.
- Resolved customer complaints promptly, strengthening customer loyalty and satisfaction levels.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Host
Peter Piper Pizza Inc
Roswell, NM
02.2022 - 04.2023
- Greeted and seated guests promptly to enhance customer experience.
- Managed reservations and waitlists effectively, optimizing table turnover.
- Collaborated with kitchen staff to ensure seamless service flow during peak hours.
- Trained new hosts on operational procedures and customer service standards.
Education
Associate of Arts - Business Administration
Eastern New Mexico University, Roswell
Roswell05-2026
Skills
- Goal oriented
- Customer service
- Store maintenance
- Cash handling
- Strong communication and interpersonal skills
- Customer assistance
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
Timeline
Sales Floor Associate
JcPenney
08.2023 - Current
Host
Peter Piper Pizza Inc
02.2022 - 04.2023
Associate of Arts - Business Administration
Eastern New Mexico University, Roswell