Aaliyah Bathrick
Lockport
Summary
Result driven Sr. Essential Plan Account Manager known for exceptional productivity and efficient task completion, looking to secure a position at a reputable company to utilize my knowledge and skills. Specializes in client relationship management, strategic planning, and market analysis. Excels in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Essential Plan Account Manager
UnitedHealthcare
11.2024 - Current
- Serve as the lead liaison for escalated member concerns, applying advanced problem-solving and service strategies
- Collaborate with the Medicare department to support and facilitate outreach and enrollment events
- Coordinate with Member Services to organize staff trainings and community events
- Mentor and support new team members, providing guidance and fostering professional development
- Recognized for reliability, strong communication, and initiative in team settings
Essential Plan Account Manager
UnitedHealthcare
07.2023 - 11.2024
- Managed a high-volume portfolio of Essential Plan members, ensuring a seamless experience through education, enrollment, and retention
- Delivered exceptional service and maintained compliance with NY State health plan guidelines
- Supported internal initiatives and collaborated with peers to improve outreach efforts
Marketing Representative
UnitedHealthcare
01.2020 - 07.2023
- Promoted company health plans through community engagement and education
- Developed relationships with clients, providers, and local organizations to expand reach and awareness
- Represented UnitedHealthcare at health fairs, enrollment events, and resource centers
Customer Experience Representative
Evans Bank
10.2019 - 01.2020
- Delivered exceptional banking support in mortgage, escrow, and deposit account services
- Partnered with leadership on internal team initiatives and acted as backup support across departments
Customer Service Representative
Fidelis Care
01.2015 - 01.2018
- Supported Medicaid Managed Care members in a high-call volume environment
- Maintained high satisfaction ratings through efficient issue resolution and compassionate service
Education
High School Diploma -
Lockport High School
Lockport, NYSkills
- Leadership and mentorship
- Cross-departmental collaboration
- Event and training coordination
- Member engagement and retention
- Conflict resolution and deescalation
- Health insurance expertise
- Excel and PowerPoint skills
- Written and verbal communication
- Time management and organization
Certification
New York State Life, Accident, and Health License
References
References available upon request.
Timeline
Senior Essential Plan Account Manager
UnitedHealthcare
11.2024 - Current
Essential Plan Account Manager
UnitedHealthcare
07.2023 - 11.2024
Marketing Representative
UnitedHealthcare
01.2020 - 07.2023
Customer Experience Representative
Evans Bank
10.2019 - 01.2020
Customer Service Representative
Fidelis Care
01.2015 - 01.2018
High School Diploma -
Lockport High School
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