Aaliyah Bloss
Plano,TX
Summary
Detail-oriented and highly organized Human Resource Specialist with experience in the healthcare industry. Proven expertise in managing administrative functions, including recruiting, onboarding, and maintaining compliance with industry standards. Skilled in developing and implementing policies and procedures to enhance operational efficiency. Adept at coordinating training programs and delivering presentations to support company initiatives. Committed to fostering a professional work environment and seeking opportunities for growth within a dynamic organization that values excellence.
Overview
4
4
years of professional experience
Work History
HR Specialist
Lifepath Systems
03.2022 - Current
- Highly instrumental in the onboarding and training of new employees, ensuring a seamless integration process. Facilitates onboarding and conducts orientation sessions to familiarize new hires with company policies, culture, and expectations.
- Continuous maintenance and creation of employee personnel files, records, and documentation
- Current system administrator of the organization's online training tracking system
- Monitors employee progress and compliance with mandatory training programs.
- Efficiently conducts pre-employment verification, criminal background checks, motor vehicle reports, and fraud background checks
- Daily collaboration with hiring managers to establish programs needs to effectively recruit potential employees fit for the role
- Representative of the organization at job fairs and outreach events to engage the community and promote career and volunteer opportunities.
- Current oversite over all division volunteer and intern programs, accurately accounting for contributed hours in organizational reports.
- Conducts exit interviews to identify areas of improvement and create positive change for the overall benefit of the organizations workforce members.
Customer Service Representative - Team Lead
Lifepath Systems
12.2020 - 03.2022
- Supervised a team of 4 Customer Service Representatives, ensuring all assigned tasks were completed efficiently and to the highest standard. Provided ongoing support and guidance to staff to enhance client satisfaction.
- Calendar management of employees to coordinate efficient coverage of front desk responsibilities
- Registered new Individuals using company software systems and data entry skills
- Utilized de-escalation techniques in high-stress situations to maintain a calm and professional environment, effectively resolving conflicts and ensuring client and staff safety.
- Successfully handled phone call flow while assisting individuals in the clinic and staff ensuring all needs were met
- Trained to handle medical records request forms, ensuring compliance with privacy regulations and accurate processing of requests.
- Collected and posted payment balances to client accounts, maintaining accurate financial records and ensuring timely processing of transactions.
- Monitored prescriber schedules for follow-up appointments and scheduling errors
- Balanced cash boxes for medication expense, client payments, and employee reimbursement
- Distributed office mail to staff in various departments on a daily basis.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
Allen High School
06.2018
Skills
- Leadership
- Communication
- Confidentiality
- Critical Thinking
- Microsoft Office Proficiency
- Collaboration
- Effective Presentation Abilities
- Training Development
- Team Collaboration
- Documentation
- Record Keeping
- Data Privacy
- Organization
- Healthicity
- Paycom
- Paylocity
- ATS
Timeline
HR Specialist
Lifepath Systems
03.2022 - Current
Customer Service Representative - Team Lead
Lifepath Systems
12.2020 - 03.2022
Allen High School