Aaliyah Borger

Managed daily store operations including opening/closing procedures, inventory control, and visual merchandising.

Trained a team of associates, ensuring high standards of customer service and company policy compliance.

Oversaw cash handling, POS systems, and daily sales reporting to ensure accuracy and accountability.

Resolved complex customer inquiries and complaints with a focus on maintaining brand loyalty and satisfaction.

Met and exceeded monthly sales targets through effectively upselling and leveraging product knowledge.

Coordinated employee scheduling and payroll processing to optimize labor costs and coverage.

Implemented loss prevention strategies that reduced shrinkage and improved overall store security.

Adapted quickly to high-pressure environments, managing multiple priorities during peak shopping hours.

Ran the custom laser machine for customers’ personalized items.

2+ years of supervising associates in busy retail environments.

Managed marketing changes.

Greeted customers entering the store and responded promptly to their needs.

Operated cash register for cash, online orders and credit card transactions with excellent accuracy levels.

Assisted customers with returns, refunds and resolving transaction issues.

Worked closely with the shift manager to solve problems and handle customer concerns.

Opened and closed the store when needed.

Processed freight, loaded and unloaded trucks.

Advanced POS system.

Greeted customers entering the store and responded promptly to their needs.

Built relationships with customers to encourage repeat business.

Worked a flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items, and join reward programs.

Operated cash register to record transactions accurately and efficiently.

Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention.

Took orders, accepted payments and answered guest questions.

Interacted with the customer service team to deliver consistent, exceptional service to all guests.

Trained new staff on correct procedures, compliance requirements, and performance strategies.