Aaliyah Brown
Conway,SC
Summary
Im a dedicated Customer Service professional with
knowledge of service delivery. I’m Committed to maintaining professional relationships drive business results. I love to gain lasting customers & get satisfaction out of them by delivering quality service & support.
Overview
8
8
years of professional experience
Work History
Manager
McDonalds
05.2016 - Current
- handle customer concerns to ensure they leave satisfied
- Set goals
- Direct & lead team members on effective operations, methods & procedures
Work From Home Agent
Apple
03.2023 - 12.2023
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Handled inbound customer chat conversations from
various websites.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• 'Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma -
Conway High School
06.2021
Skills
- Customer service
- Retail
- Working registers
- Management
- Problem solving
- Communication skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Work From Home Agent
Apple
03.2023 - 12.2023
Manager
McDonalds
05.2016 - Current
Diploma -
Conway High School