Aaliyah Brown
Petsuites
Concord,NC
2027
years of professional experience
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Work History
Pet Pro/Host
- Greeted and welcomed guests, ensuring positive first impressions.
- Managed check-in and check-out processes for pet boarding services.
- Provided information on services, creating tailored experiences for customers.
- Assisted in coordinating daily activities, care, and schedules for pets.
- Collaborated with team members to enhance guest satisfaction and service quality.
- Handled customer inquiries and resolved issues to ensure seamless operations.
- Supported training of new staff on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Shift Manager
2 Years 9 Months- I started as a crew member at McDonald’s, where I gained valuable experience in teamwork, customer service, and multitasking. After a year of hard work and dedication, I was promoted to shift manager taking on more responsibilities like supervising staff, managing shifts, and ensuring smooth operations. This role helped me develop leadership, problem-solving skills, and time management because of my scheduling being changed around.
Education
High School Diploma
Skills
Customer Service (4 years)
Food Service (3 years)
Cash Handling (3 years)
Shift Management (2 years)
Pet Care (1 year)
Effective time management
Team collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Section name
Authorized to work in the US for any employer
Timeline
Shift Manager
McDonald's
08.2022 - 05.2025Read More
Pet Pro/Host
Petsuites
2025 - CurrentRead More
Cordova High School
High School Diploma
Read More