Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Awards
Hobbies and Interests
Timeline
Generic
Aaliyah Byrd
Open To Work

Aaliyah Byrd

Jacksonville,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Fraud Operations SpecialistLicensed Health Insurance AgentAdvanced Client Solutions SpecialistSales representative

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Jacksonville, FL, US
Open to relocation: Yes

Salary Range

50000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPersonal development programsCompany CultureFlexible work hoursWork from home optionPaid sick leave

Summary

Results-driven fraud professional with proven background in detecting and preventing fraudulent activities. Expertise in risk assessment and fraud investigation, ensuring operational integrity and compliance. Known for collaborative approach and adaptability in dynamic team settings, with strong analytical and problem-solving skills. Also a sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Overview

10
10
years of professional experience

Work History

Fraud Operations Specialist

Citibank
Jacksonville, FL
07.2024 - Current
  • Analyzed transaction data to identify potential fraudulent activities and patterns.
  • Investigated alerts using advanced fraud detection tools to ensure compliance with regulatory standards.
  • Collaborated with cross-functional teams to enhance fraud prevention strategies and improve processes.
  • Provided training and support to new team members on fraud operations protocols and best practices.
  • Monitored account activities for suspicious behavior, escalating high-risk cases as necessary for further review.
  • Mentored junior staff in effective techniques for analyzing complex cases, fostering a culture of continuous learning.
  • Developed comprehensive training materials for new hires, increasing team knowledge and productivity.
  • Reduced fraud losses by implementing effective detection strategies and monitoring systems.
  • Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
  • Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.

Advanced Client Solutions Specialist

Bank Of America
Jacksonville, FL
12.2021 - 11.2022
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed tailored financial solutions to meet diverse client needs.
  • Enhanced client satisfaction through proactive communication and issue resolution.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales representative

Comcast
Jacksonville, FL
05.2017 - 10.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed strong customer relationships to enhance client retention and satisfaction.
  • Utilized CRM software to track sales activities and manage customer interactions effectively.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • I deal with a generous amount of customers each day solving their problems and making sure they feel valued as a customer each day.

Cashier

Winn dixie
Jacksonville, FL
06.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Winn Dixie would have their own products and in order to get those products out we would have to sample those products
  • I had certain goals I had to reach to help the store promote their brand and get those sales.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
11-2023

High School Diploma -

Englewood High School
Jacksonville, FL
06-2016

Skills

  • Customer service
  • Sales
  • Revenue Generation
  • Retention
  • Customer Care
  • Multitasker
  • Product Knowledge
  • Reliable
  • Team player
  • Great Communication
  • Account Management
  • Fraud prevention strategies

Languages

English Proficiency

Awards

Elite silver, 01/01/2018, The top 14-40 sales rep in the whole Florida region Elite gold, 12/01/2018, Top 1-13 sales rep in Florida region Elite gold, 02/01/2018, Top 1-13 sales rep in the Florida region Elite silver, 03/01/2018, Top 14-50 sales reps in Florida region Elite, 06/01/2019, Making it to the top 250 sales rep 2018 Elite Plaque, 05/04/2019, For being the top 13 sales rep in all of the Florida region for 2018. I was number 3. Elite award pin, 05/01/2019, A pin recognition of the sales reps who made the top elite.

Hobbies and Interests

I'm really interested in becoming a better me with any position I take. I want to make sure whatever job or task that I am taking on, I learn and complete it successfully. Progression and being successful are my main focuses.

Timeline

Fraud Operations Specialist

Citibank
07.2024 - Current

Advanced Client Solutions Specialist

Bank Of America
12.2021 - 11.2022

Sales representative

Comcast
05.2017 - 10.2021

Cashier

Winn dixie
06.2016 - 05.2017

Associate of Science - Business Administration

Colorado Technical University

High School Diploma -

Englewood High School

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