Karla Islava
Tucson,AZ
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
2
2
years of professional experience
Work History
Fraud Operations Specialist
Bank of America
Tucson, AZ
01.2024 - Current
- Investigated cases of suspected identity theft or credit card fraud.
- Assisted in the development of new processes and technologies to detect, prevent, and mitigate financial crime risks.
- Monitored customer account activities for potential money laundering activities or other suspicious behavior.
- Conducted periodic reviews of employee access rights to sensitive information.
Shipping and Receiving Coordinator
Target
Tucson, AZ
11.2022 - 01.2024
- Maintained accurate records of incoming and outgoing shipments.
- Received customer orders, prepared packing lists, and shipped items accordingly.
- Monitored the movement of materials in the warehouse by utilizing tracking systems.
- Received, processed and restocked returns.
Education
Bachelor of Science - Medical Radiologic Technology
Pima Community College
Tucson, AZ02-2028
Associate of Science - Health Sciences
Pima Community College
Tucson, AZ06-2018
Skills
- Research capabilities
- Organizational abilities
- Telephone and email etiquette
- Fraud Detection
- Conflict resolution techniques
- Data Entry
- Customer Service
- Computer Skills
- Microsoft Office expertise
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Fraud Operations Specialist
Bank of America
01.2024 - Current
Shipping and Receiving Coordinator
Target
11.2022 - 01.2024
Bachelor of Science - Medical Radiologic Technology
Pima Community College
Associate of Science - Health Sciences
Pima Community College
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