Summary
Overview
Work History
Education
Skills
Timeline
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Aaliyah Carbone

Warren,MI

Summary

Driven student with over 6 years of experience in customer service pursuing a bachelor’s degree in finance with the intent to achieve a position within the field. Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Vinsetta Garage
09.2022 - Current


  • Cultivated warm relationships with regular customers, successfully increasing referrals.
  • Worked with POS system to place orders and manage bills.
  • Resolved customer complaints promptly and professionally to maintain positive environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Retail/Host/Server

Griffinclaw Clubhouse
02.2021 - 08.2023
  • Served tables in a busy, fast-paced restaurant while maintaining customer satisfaction
  • Recognized for organizational skills and relied on to pick up extra tasks during busy shifts and recognized for organizational skills
  • Offered exceptional customer service resulting in regularly returning customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Listened to customer needs and desires to identify and recommend optimal products.

Preschool teacher assistant

YMCA of Greater Kalamazoo
10.2019 - 08.2020
  • Ensured a high standard of care while maintaining a clean and safe work/play environment.
  • Worked with teaching staff and families to evaluate individual progress and recommend appropriate learning plans.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.

Education

Finance -

WESTERN MICHIGAN UNIVERSITY
Kalamazoo, MI
12.2025

WARREN WOODS TOWER HIGH SCHOOL
Warren, MI
01.2018

Skills

  • Microsoft Office (Excel, Word, PowerPoint, Access)
  • Organization skills
  • Customer Service
  • Leadership skills
  • Conflict resolution
  • Adaptability
  • Critical thinking

Timeline

Server/Bartender

Vinsetta Garage
09.2022 - Current

Retail/Host/Server

Griffinclaw Clubhouse
02.2021 - 08.2023

Preschool teacher assistant

YMCA of Greater Kalamazoo
10.2019 - 08.2020

Finance -

WESTERN MICHIGAN UNIVERSITY

WARREN WOODS TOWER HIGH SCHOOL

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Aaliyah Carbone