Aaliyah Dabney

• Managed a diverse portfolio of personal and commercial lines accounts, ensuring timely renewals and adjustments as needed.
• Streamlined the claims process for a faster resolution, ensuring prompt communication with clients throughout the claim cycle.
• Enhanced client retention with personalized policy recommendations based on their specific needs and requirements.
• Exceeded sales targets consistently by proactively identifying potential leads through networking events, referrals, and strategic partnerships within the community.
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I was responsible for editing member's medical insurance policies.

• I would issue ID cards
• I added members to the policy
• I informed members of their deductible and co-pays
• I would find doctors and specialist in their area and that accepted their insurance
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• I gave updates on the clients orders
• I provided reimbursements