Aaliyah Duncan
New Derry,PA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Wait Staff Member
Dino's Sports Lounge
Latrobe, PA
08.2021 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked food before serving it to customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded to ad hoc cleaning duties at end of shift.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Head Bartender
Mugs Tavern 724-689-8037
Blairsville, PA
07.2022 - 08.2023
- Handled complaints and disputes from customers to promote customer satisfaction.
- Completed regular bar inventories and daily requisition sheets.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Ensured accurate cash handling procedures were followed at all times.
- Balanced daily registers and generated sales reports for management.
- Organized bar staff scheduling, including vacation time requests and sick days.
Education
High School Diploma -
Derry High School
Derry, PA06-2021
Some College (No Degree) - Nursing
Westmoreland County Community College
Latrobe, PASkills
- Team member support
- Front-of-house display creation
- Hospitality service expertise
- Cash handling
- Cleanliness standards
- Task prioritization
- Customer feedback management
- Shift management
- Positive guest interactions
- Performance improvement
- Customer service
- Safe food handling
Affiliations
- I have horses that are cared for daily no matter what the circumstances.
Accomplishments
- FFA
Certification
- RAMP Certification
References
References available upon request.
Timeline
Head Bartender
Mugs Tavern 724-689-8037
07.2022 - 08.2023
Server/Wait Staff Member
Dino's Sports Lounge
08.2021 - Current
High School Diploma -
Derry High School
Some College (No Degree) - Nursing
Westmoreland County Community College
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