Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Elwood

Tampa,FL

Summary

Dynamic professional with a proven track record at the University of Tampa International Programs Office, excelling in customer relations and program coordination. Recognized for exceptional communication skills and digital literacy, I have effectively mentored new hires and resolved complex social issues, enhancing loyalty and fostering a supportive environment. I have a passion for advocacy and supporting vulnerable populations with specific emphasis on children, women and lower income groups within our society who have unfortunately been labeled as delinquents.

Utilizes team leadership and problem-solving skills to maintain high standards through proven adaptability. As a well rounded individual my knowledge of hospitality procedures and staff coordination has proven to enhance overall performance.

Overview

5
5
years of professional experience

Work History

Front Desk Manager and Student Mentor

University of Tampa International Programs Office
01.2022 - 05.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted with coordinating programs and events for international students and their transition to life within the U.S.
  • Mentored and trained new student hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding immigration and academic related queries.

Customer Service Representative

Advanced Call Center Technologies LLC
08.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for .
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Criminology, Criminal Justice & Applied Sociology

The University of Tampa
Tampa, FL
05-2025

Skills

  • Responsive to new challenges
  • Excellent communicator
  • Oriented to detail
  • Digital literacy
  • Proficient verbal and written communication
  • Skilled in public speaking

Timeline

Front Desk Manager and Student Mentor

University of Tampa International Programs Office
01.2022 - 05.2025

Customer Service Representative

Advanced Call Center Technologies LLC
08.2020 - 07.2021

Criminology, Criminal Justice & Applied Sociology

The University of Tampa