MADELINE WHITSITT
Kingston,TN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
Advanced Dermatology & Cosmetic Surgery
Punta Gorda, FL
04.2024 - Current
- Oversaw front desk operations, ensuring efficient check-in and creating a welcoming atmosphere through engaging dialogue.
- Implemented systematic organization and cleaning protocols in front office to ensure a polished and hospitable setting.
- Reviewed and confirmed insurance details to maintain compliance and support operational efficiency.
- Achieved accurate medical records management and billing through effective collaboration with healthcare teams. Enhanced operational efficiency by implementing best practices in documentation and billing processes. Improved patient experience by addressing billing concerns promptly.
- Achieved seamless batch handling operations that improved project turnaround times. Enhanced team collaboration to deliver high-quality results in batch processing. Drove improvements in batch management practices, leading to significant operational advancements.
- Executed payment postings to maintain up-to-date account balances.
- Achieved high levels of data accuracy through diligent entry practices. Improved team efficiency by optimizing information organization. Enhanced project documentation quality by ensuring precise data input.
- Processed sensitive customer information with a focus on confidentiality and data protection compliance.
- Conducted thorough patient intake by meticulously documenting vital signs and comprehensive medical history.
- Developed and implemented educational strategies for patients on treatment plans and medication adherence, contributing to better health outcomes.
- Coordinated efforts with healthcare professionals to maintain integrity and accuracy of electronic health records.
- Conducted comprehensive laboratory procedures, focusing on efficient specimen collection and processing for diagnostics.
- Conducted training sessions for new staff on office protocols and patient care techniques, promoting effective teamwork and operational efficiency.
- Conducted thorough sanitization, restocking, and organization of exam rooms and medical equipment for optimal operational efficiency.
- Facilitated thorough collection of client medical histories, medication information, symptoms, and allergies, resulting in improved diagnostic accuracy and patient outcomes.
- Facilitated smooth patient transitions to exam rooms, enhancing overall patient experience. Resolved patient questions effectively, contributing to a supportive environment. Optimized preparation of examination areas, leading to improved physician examination readiness.
- Monitored and maintained a sterile clinical environment through compliance with infection control measures and effective biohazardous waste management.
- Prepared operating environments and sterilized surgical tools to assist physicians during minor surgeries.
- Monitored patient well-being during examinations, ensuring comfort and effectively resolving inquiries.
- Facilitated improved patient satisfaction by providing empathetic care and swiftly resolving concerns during appointments.
- Managed patient referral processes to specialists and healthcare providers, supporting the development of comprehensive care management strategies.
Front Desk Receptionist
Wasserman-Ulitsky Dermatology
Venice, FL
08.2022 - 04.2024
- Actively listened to customers, handled concerns quickly and escalated serious issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Sending prescriptions.
- Biopsy counting & shipping out.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable help.
- Responded to inquiries from callers seeking information.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Operated multi-use telephone system to answer and direct high volume of calls.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Receptionist
Mark Douglas Salon
Shelby, Michigan
06.2020 - 07.2022
- Sold & recommended products for client needs & expectations.
- Delivered outstanding first impressions by warmly greeting visitors.
- Cleaned and organized products, shelves, and desk area.
- Took inventory for color and product sales.
Skills
- Courteous telephone interactions
- Experienced in digital tools
- Friendly communication style
- Collaborative goal setting
- Client relationship building
- Responsive to new challenges
- Attention to detail
- Initiative taking
- Time management
- Ema/Nexgen/Nextech EMR knowledge
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Injection Administering (Biologic Medication/Local Anesthesia
- Reliable team player
- Procedure assistance
- Specimens collection and processing
- Sterilization techniques
- Patient flow management
- First aid
- Medical supply inventory
- Equipment sterilization
- Simple dressings
Timeline
Front Desk Receptionist/Medical Assistant
Advanced Dermatology & Cosmetic Surgery
04.2024 - Current
Front Desk Receptionist
Wasserman-Ulitsky Dermatology
08.2022 - 04.2024
Front Desk Receptionist
Mark Douglas Salon
06.2020 - 07.2022