Aaliyah Espinosa
Albuquerque
Summary
Dynamic and results driven professional with extensive experience at Long John Silver's, excelling in customer service and food safety compliance. Proven ability to enhance team productivity and reduce waste through effective inventory management. Strong multitasking skills and a positive attitude contribute to consistently high customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Long John Silver's
07.2025 - 04.2026
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of workstations during high-volume service periods.
- Assisted customers with menu selections, ensuring positive dining experiences.
- Operated kitchen equipment safely and efficiently in fast-paced environment.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new crew members on food preparation techniques and customer service protocols.
- Implemented best practices for food safety compliance, enhancing overall quality standards.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Recorded orders by answering customer questions and entering requests in system.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Crew Member
Papa Murphy's
11.2024 - 07.2025
- Prepared and assembled customized pizzas according to customer specifications.
- Operated kitchen equipment efficiently while adhering to safety guidelines.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Assisted team members in high-volume periods, ensuring timely order fulfillment.
Education
High School Diploma -
Atrisco Heritage Academy
Albuquerque, NM07.2026
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Cash handling
- Basic math
- Food handling
- Problem-solving
- Teamwork and collaboration
- Performance improvement
- Cleaning and sanitation
- Verbal and written communication
- Food handling safety
- Beverage preparation
- Dishwashing
- Food running
- Order management
- Initiative-taking
- Ordering procedures
- Positive attitude
- Workplace safety
Timeline
Crew Team Member
Long John Silver's
07.2025 - 04.2026
Crew Member
Papa Murphy's
11.2024 - 07.2025
High School Diploma -
Atrisco Heritage Academy