Summary
Overview
Work History
Education
Skills
Timeline
Generic

AALIYAH E. TANAHUBIA

Ontario,CA

Summary

Motivated customer service professional with a strong focus on creating positive guest experiences. Demonstrates bilingual communication, effective conflict resolution, and successful upselling strategies. Proven ability to multitask in fast-paced environments while maintaining high service standards.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Chamoy Express
07.2025 - Current
  • Greeted guests and took orders to enhance customer experience
  • Resolved guest conflicts promptly and respectfully to maintain satisfaction
  • Upsell specials and recommend menu options
  • Consistently achieved daily sales targets through strategic upselling
  • Food and beverages made to order with speed and accuracy
  • Handle Cash and operate POS system
  • Managed inventory levels to ensure consistent product availability
  • Conducted training sessions for new employees on operational procedures
  • Maintained a clean work station

Server/waitress

Denny's
11.2023 - 07.2025
  • Delivered high-quality guest service, ensuring satisfaction and repeat visits
  • Communicate and service guest requests in an accurate and timely manner
  • Cultivated strong working relationships between guests and coworkers to enhance overall dining experience
  • Resolved escalating situations with respect and positivity, maintaining a calm environment in a timely manner
  • Clean, clear and reset tables
  • Stocked and rotated supplies in designated areas

Receptionist

European Wax Center
01.2023 - 11.2023
  • Coordinated and rescheduled reservations to optimize guest experience
  • Answered and made phone calls to guests to ensure effective communication and service
  • Enter client information / set up client profile
  • Maintain cleanliness & organization in desk area
  • Managed cash register operations to ensure accurate transactions and financial accountability
  • Opened and closed building daily to ensure security

Education

High School Diploma -

Chaffey High School
Ontario, CA
05-2024

Associates - Philosophy

Riverside City College

Skills

  • Customer retention strategies
  • Bilingual communication
  • Fast-paced multitasking
  • Time management
  • Conflict resolution
  • Empathy and patience
  • Positive attitude
  • Responsibility

Timeline

Customer Service Manager

Chamoy Express
07.2025 - Current

Server/waitress

Denny's
11.2023 - 07.2025

Receptionist

European Wax Center
01.2023 - 11.2023

High School Diploma -

Chaffey High School

Associates - Philosophy

Riverside City College
AALIYAH E. TANAHUBIA