Aaliyah Eure-coles
Newark
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
10
10
years of professional experience
Work History
Security Officer
Dsi Security
Secaucus
05.2022 - Current
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to deter unauthorized activities and identify potential hazards.
- Assisted in emergency response procedures during incidents or alarms.
- Maintained accurate logs of daily activities and unusual occurrences for record-keeping.
- Enforced company policies and regulations to promote a safe environment for staff and guests.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Customer Service Representative
Conduent
Newark
08.2021 - 01.2022
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Retail Parts Professional
Advance Auto Parts
Bloomfield
01.2018 - 06.2021
- Assisted customers in selecting appropriate auto parts for various vehicle needs.
- Processed customer transactions accurately using point-of-sale systems.
- Processed customer orders, returns, and exchanges efficiently.
- Managed inventory levels to ensure availability of essential parts and supplies.
- Conducted regular price checks to ensure competitive pricing was maintained in store.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Performed complimentary services, battery installation, testing and wiper installations.
- Contributed ideas for improving operational efficiency across the organization.
Sales Associate
Rite Aid
Newark
02.2016 - 12.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers in locating products and answering inquiries.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to enhance customer service experiences.
- Answered incoming telephone calls to provide store, products and services information.
- Conducted inventory checks and reported discrepancies to management.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Barringer High School
Newark, NJSkills
- Access control
- Incident response
- CCTV operation
- Incident documentation
- Report writing
- Emergency response certification
Languages
English
Professional
Timeline
Security Officer
Dsi Security
05.2022 - Current
Customer Service Representative
Conduent
08.2021 - 01.2022
Retail Parts Professional
Advance Auto Parts
01.2018 - 06.2021
Sales Associate
Rite Aid
02.2016 - 12.2017
Barringer High School