Aaliyah Gordon
SUN PRAIRIE,UNITED STATES
Summary
Dynamic customer service professional with over four years of experience in engaging with and resolving diverse customer needs, utilizing strong conflict management and creative problem-solving skills. Proven ability to adapt to various situations while fostering a welcoming atmosphere that enhances customer satisfaction and loyalty. Dedicated advocate for customers, committed to driving service excellence through innovative approaches and collaborative teamwork. Recognized for reliability and a proactive mindset in achieving organizational goals while ensuring an exceptional customer experience.
Overview
2024
2024
years of professional experience
Work History
Key Holder
Dollar General
Sun Prairie
01.2023 - 01.2024
- Managed daily store activities to maintain compliance with established company standards.
- Developed and implemented training programs to enhance new staff proficiency in customer service and operational procedures.
- Increased customer satisfaction and the productivity of the store.
Lead/Assistant Teacher
Play Haven
Sun Prairie
01.2021 - 01.2023
- Fostered a nurturing environment at Play Haven, guiding young minds and collaborating with fellow educators to implement innovative teaching strategies.
- Developed and executed engaging lesson plans, resulting in measurable improvements in students’ academic performance and social skills.
- Provided individualized support to diverse learners, adapting teaching methods to accommodate various learning styles and needs.
Car Hop
Sonic
Sun Prairie
01.2018 - 01.2019
- Delivered exceptional customer service as Car Hop at Sonic, ensuring swift and accurate order fulfillment. Enhanced dining experience, boosting customer satisfaction and repeat visits.
- Fostered strong teamwork in fast-paced environment, coordinating seamlessly with kitchen staff to ensure timely food preparation and delivery.
- Maintained meticulous accuracy in order-taking and cash handling, minimizing errors and ensuring financial accountability. Upheld high standards of food safety and hygiene.
- Optimized order fulfillment process, reducing wait times and enhancing customer satisfaction. Implemented efficient communication system with kitchen staff.
Cashier
Walmart
Sun Prairie
01.2017 - 01.2018
- Efficiently processed transactions and provided exceptional customer service at Walmart. Consistently maintained a balanced till and resolved customer inquiries promptly.
- Demonstrated empathy and patience when dealing with diverse customer needs. Assisted elderly and disabled customers, ensuring a positive shopping experience for all.
- Optimized transaction speed and accuracy, enhancing customer satisfaction. Implemented efficient cash handling procedures, reducing discrepancies and improving overall store performance.
Lead Teacher
The Learning Experience
Sun Prairie, WI
2025 - 2025
- Collaborated with parents to address developmental concerns and enhance student learning experiences.
- Assessed student progress through various evaluation methods to tailor educational approaches.
- Led professional development workshops to improve teaching strategies among staff members.
- Introduced innovative educational tools and resources to enrich classroom activities and engagement levels.
Lead Teacher
Rock-A-Bye
Sun Prairie
2024 - 2025
- Coordinate with parents and colleagues to tailor educational approaches. Develop and execute engaging lesson plans that cater to diverse learning styles.
- Cultivated an inclusive classroom culture that supports individual growth and development. Delivered personalized assistance to students, enhancing their academic performance and emotional resilience.
- Cultivated a supportive learning environment that prioritizes students' academic and emotional health. Developed a classroom culture that facilitates personal development and resilience.
- Created and delivered engaging educational experiences aimed at promoting children's cognitive growth.
- Mentored junior teachers, providing guidance on classroom management and curriculum development.
- Developed and implemented engaging lesson plans to foster children's intellectual growth.
Education
High School Diploma -
Sun Prairie High school
Sun Prairie, Wi01.2020
Skills
- Conflict resolution
- Activity planning
- Lesson planning
- Customer service
- Active listening
- Critical thinking
- Data entry
- Childcare needs
- Problem resolution
- Payment processing
- Team development
- Cash handling accuracy
Timeline
Key Holder
Dollar General
01.2023 - 01.2024
Lead/Assistant Teacher
Play Haven
01.2021 - 01.2023
Car Hop
Sonic
01.2018 - 01.2019
Cashier
Walmart
01.2017 - 01.2018
Lead Teacher
The Learning Experience
2025 - 2025
Lead Teacher
Rock-A-Bye
2024 - 2025
High School Diploma -
Sun Prairie High school