Aaliyah Gray
Chicago,IL
Summary
Hardworking and passionate job seeker with strong communication skills eager to secure entry-level medical assistant position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Officer
Titan Security Solutions
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Conducted competitive research to understand best practices and potential differentiators.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
Medical Assistant Student Intern
Sunnyside Medical
04.2024 - 07.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure, height, glucose and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected 50+ blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Advanced Certificate - Medical Assisting
City Colleges of Chicago-Malcolm X College
Chicago, IL07.2024
Bachelors of Rehabilitation Sciences - Minor in Disability And Human Development
University of Chicago
Chicago, IL05.2022
Associate of Science -
City Colleges of Chicago-Malcolm X College
Chicago, IL06.2020
Skills
- Time management expertise
- Multitasking proficiency
- Event planning experience
- Exceptional communication
- Guest Relations
- Customer Service
- Patient Scheduling
- Phlebotomy
- HIPAA Compliance
- Specimens collection and processing
- Vital signs monitoring
- Medical terminology knowledge
- SOAP documentation
Certification
- CMA - Certified Medical Assistant (PENDING)
- CPR/AED- American Heart Association
- PACE- Bloodborne Pathogens
Service Learning Experience
Created a informational brochure for IDHS-VR program for the target audience of transitional high-school students with disabilities who strive to further their careers and education. IDHS utilizes this informative tool at information sessions statewide to spread awareness of the supportive services they offer.
Timeline
Medical Assistant Student Intern
Sunnyside Medical
04.2024 - 07.2024
Concierge Officer
Titan Security Solutions
08.2020 - Current
Advanced Certificate - Medical Assisting
City Colleges of Chicago-Malcolm X College
Bachelors of Rehabilitation Sciences - Minor in Disability And Human Development
University of Chicago
Associate of Science -
City Colleges of Chicago-Malcolm X College
- CMA - Certified Medical Assistant (PENDING)
- CPR/AED- American Heart Association
- PACE- Bloodborne Pathogens
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